[Hiring] Legal Operations Specialist @CEO Lawyer Personal Injury Law Firm

Role Description

We are seeking a Legal Operations Specialist to support and optimize operations across our U.S.-based personal injury law firm with a global team. This role is ideal for a candidate with a strong legal background, hands-on personal injury experience, and advanced knowledge of Filevine, who also brings a tech-minded and automation-focused mindset. This person will help improve workflows, support legal teams, build scalable processes, contribute to AI and automation initiatives, and strengthen operational excellence across pre-litigation and related legal support functions.

Key Responsibilities:

• Legal Operations & Workflow Improvement
  • Ensure tasks, records, and case activity are properly documented and traceable in Filevine.
• Filevine Administration & Process Support
  • Support and improve personal injury workflows from intake through pre-litigation and litigation support.
  • Build, document, and optimize legal processes, SOPs, and internal playbooks.
  • Improve operational consistency across U.S. and global teams.
  • Serve as a strong Filevine power user / process leader.
  • Support document organization, relabeling, task reassignment, auditing, and workflow hygiene.
  • Help maintain templates, case flows, data-entry standards, and operational best practices.
  • Train team members on Filevine processes and case workflow usage.
• AI / Automation / Legal Tech
  • Identify opportunities to use AI and automation to improve speed, quality, and efficiency.
  • Evaluate and support tools related to document drafting, summarization, legal workflow automation, reporting and process monitoring.
  • Collaborate with legal operations and tech stakeholders to implement scalable solutions.
  • Help translate legal workflows into automations, process logic, or improved tooling.
• Training & Cross-Functional Support
  • Train and guide staff on operational workflows, Filevine usage, and process expectations.
  • Partner with legal, operations, QA, and tech teams to identify gaps and improve execution.
  • Support onboarding and follow-up training for new team members.

Qualifications

• Personal injury law experience is required.
• Filevine experience is required.
• Exposure to AI tools, legal-tech platforms, automation tools, or systems implementation.
• Strong background in legal operations, case management, or legal process improvement.
• Legal background required, such as law degree, or equivalent substantial legal operations / legal casework experience.
• Experience with U.S. personal injury workflows, including some combination of: intake, pre-litigation, claims setup, medical records, litigation handoff and escalations.
• Strong organizational, analytical, and process-improvement mindset.
• Comfortable working with a global team in a fast-paced law firm environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience training case managers, legal assistants, or legal teams.
• Experience auditing workflows or improving team performance through process design.
• Technical mindset or background in development, logic-building, integrations, or systems thinking.
• Experience working across multiple U.S. states in personal injury matters.
• Experience with related tools such as CRM systems, legal-tech platforms, or reporting tools.

Salary and Working Hours

• Salary Rate: $10 - $20 USD per hour depending on experience.
• Working hours: 8:00 am to 5:00 pm EST Time, Monday to Friday. (40 hours weekly)