[Hiring] Legal Operations Manager @Step Up For Students

Role Description

The Legal Operations Manager is responsible for designing, optimizing, and leading the operational infrastructure that enables an effective, efficient, and strategically aligned Legal Department. Reporting to and partnering closely with the General Counsel, this role oversees the systems, processes, technologies, workflows, analytics, and business operations that support legal service delivery, corporate governance, and departmental performance.

The role is accountable for legal operations strategy and execution, including:

• Legal operations strategy and execution
• Matter and project management
• Process improvement
• Reporting and key performance metrics
• Legal spend and outside counsel management
• Contract and policy administration
• Legal technology solutions
• Records and knowledge management
• Cross-functional operational support

Working collaboratively with People, Finance, Procurement, Compliance, Risk Management, Information Technology, and other organizational stakeholders, the Legal Operations Manager drives operational excellence, scalability, and continuous improvement across legal and governance functions.

In support of the General Counsel's Corporate Secretary responsibilities, this position coordinates Board and committee administration, corporate governance activities, and related governance processes, ensuring timely execution, compliance, and effective documentation.

Key Responsibilities

• Manage the day-to-day operations of the Legal department, ensuring priorities, requests, and deliverables are organized and executed.
• Establish a centralized tracker for legal matters, projects, deadlines, owners, and status updates.
• Develop and maintain dashboards, Key Performance Indicators (KPIs), and recurring reporting regarding legal matters, workload, cycle times, outside counsel spend, deadlines, risks, and department priorities to support data-driven decision-making by the General Counsel.
• Establish standardized intake processes, approval workflows, documentation, and escalation procedures.
• Organize outside counsel engagements, legal spend tracking, invoices, and budget reporting.
• Maintain visibility into contract reviews, renewals, policy updates, and governance activities.
• Partner with People, Finance, Procurement, Compliance, Risk, Information Technology, and other departments to move legal initiatives forward.
• Prepare organizational and departmental updates, project summaries, and materials for senior leadership meetings.
• Evaluate, implement, administer, and optimize legal technology and systems, including matter management, contract management, reporting, workflow automation, and other tools that improve Legal department efficiency.
• Coordinate the development and maintenance of Legal department templates, procedures, playbooks, policies, reference materials, and other knowledge resources to ensure consistency, efficiency, and institutional knowledge.
• Assist in the development of Legal department training material for the organization.
• Support the General Counsel in their capacity as Corporate Secretary by coordinating Board and governance processes, duties, and documents; maintaining calendars, corporate records, resolutions, approvals, and entity documentation; coordinating preparation and distribution of Board materials; and tracking governance requirements, action items, and deadlines.

Qualifications

• Bachelor's degree in business, finance, engineering, or a related field.
• At least 5 years of experience in business, finance, IT, data analysis, project management, or paralegal work.

Requirements

• Experience in financial services technology (fintech), payments, digital commerce, marketplace platforms, or other technology-enabled regulated businesses is desirable.
• Prior experience with legal technology tools.

Key Competencies

• Ability to prioritize, coordinate, and manage multiple deadlines.
• Strong project management skills, including tracking matters, ownership, and status.
• Proficient in data analysis and reporting, including dashboards and KPIs.
• Ability to design standardized workflows and drive process improvement.
• Maintain budgets and oversee outside counsel spend.
• Proficient with contract management and workflow automation tools.
• Ability to collaborate effectively within Legal and across the organization.
• Excellent written and verbal communication and interpersonal skills.
• Strong attention to detail with the ability to develop templates, playbooks, and training materials.
• Exercise sound ethical judgment and professional integrity.

Interview Process

• Veriff Identity Verification
• Recruiter Video Interview
• Hiring Manager Video Interview
• General Counsel Video Interview
• Peer Video Interview
• Final Video Interview

Benefits

• Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts.
• Competitive 401(k) with company match.
• Remote work options and unique time-off programs—including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy.
• Mentorship programs, management training, and professional development opportunities.
• Dedicated coaching team and employee-led committees for workplace collaboration.

Working Conditions and Equipment Use

• Work is performed indoors in a typical office environment - not substantially exposed to adverse environmental conditions.
• Valid driver’s license and proof of insurance may be required, depending on role responsibilities.
• Must be able to lift up to fifteen (15) pounds.
• Frequent use of office machines to include telephone, computer, and printer.