[Hiring] Legal Operations Manager @Kyndryl

Role Description

Kyndryl is seeking a Legal Operations Manager (Commercial) to lead the transformation of contract templates into a structured, system-enabled contracting model within Icertis CLM, while driving broader optimization of the commercial contracting function. This is a strategic, hands-on role responsible for designing and governing how contract templates and clause libraries are structured, generated, and managed within Icertis, in partnership with Offerings, Go-To-Market (GTM), CLM, and CIO teams to ensure alignment with business models, risk tolerance, and scalability.

In this role you will be responsible for program leadership and process optimization across the contracting lifecycle, including:

• Enhancing legal intake and workflow management (Checkbox)
• Enabling system integrations
• Evaluating and driving adoption of AI-enabled tools to improve contract review, drafting, and negotiation efficiency
• Advancing Kyndryl’s shift to structured, automated contracting
• Enabling scalable, system-supported execution

Qualifications

• 4+ years of experience in legal operations, contract operations, legal technology, or technical program management, working in-house or with a law firm.
• 2+ years of experience with CLM platforms (Icertis strongly preferred)
• Strong understanding of contract structures, clause libraries, and risk allocation frameworks
• Experience translating legal concepts into scalable processes, templates, or systems
• Demonstrated ability to work cross-functionally in a global, matrixed environment

Requirements

• Experience designing or implementing CLM transformations or contracting programs
• Familiarity with enterprise technology services, outsourcing, or managed services contracting
• Understanding of data models, metadata design, or system configuration concepts (no coding required)
• Strong analytical mindset with comfort using contract data to drive decision-making
• Experience partnering with Offering, GTM, or commercial organizations

Benefits

• Comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave and paid time off.
• Eligible for Kyndryl's discretionary annual bonus program, based on performance.
• Access to employee learning programs for certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.