[Hiring] Legal Operations Associate @Ryan Companies US, Inc.

Role Description

The Operations Associate, Client Transition & Case Intake (RLS) supports the Operations Manager in driving key operational initiatives that enhance the efficiency and scalability of RLS Legal Services. This role focuses on two core areas:

• Managing the transition of Ryan clients to RLS Legal Services Agreements.
• Supporting the intake of legal cases into Lead Docket and Filevine.

The Operations Associate will help maintain and improve digital workflows that leverage:

• Smartsheet
• Property Point
• Salesforce
• Lead Docket
• Filevine

Collaboration with tax consultants, attorneys, and the RLS India team is essential to ensure accurate data management and seamless case processing. The ideal candidate is detail-oriented, process-driven, and comfortable working across multiple systems to optimize workflows and support a growing legal services operation. This is a fully remote role in the US with very little to no travel.

Duties and responsibilities, as they align to Ryan’s Key Results:

• People:
  • Create a positive team member experience.
  • Demonstrates strong interpersonal/communication skills with professional staff, senior level executives, and the community at large.
  • Develops and maintains strong relationships throughout the organization.
• Client:
  • Responds to client inquiries timely.
  • Works with the President, RLS to develop, deploy, maintain, and/or assess best practices, policies, KPIs, and other strategic initiatives.
  • Anticipates needs of team members.
  • Works with projects and cross-functional teams across the Firm to execute RLS initiatives to drive results and value to customers.
  • Anticipates and navigates obstacles to generate results.
• Value:
  • Understanding of business needs to help executive leadership define operational strategies.
  • Synthesizes data from different sources to streamline key business processes and drive performance improvements.
  • Designs and creates ad-hoc reporting and analysis.
  • Serves on internal Firm committees.
  • Performs other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent required, MBA preferred.
• Five years of experience in the professional services industry.
• Experience at Ryan is preferred, but not required.
• Legal assistant experience and relevant experience supporting a larger legal firm preferred.

Requirements

• Advanced skills in Microsoft® Smartsheet, Word, Excel, Access, PowerPoint, Outlook, and Internet navigation and research.
• Ability to work with large quantities of electronic data and data fields.
• Effective written and verbal communication skills.
• Attention to detail.
• Effective presentation skills.
• Demonstrates accuracy and thoroughness.
• Sense of urgency and able to work self-sufficiently.
• Demonstrates willingness to be flexible and adaptable to changing priorities.
• Ability to work effectively both independently and in a team-based environment.
• Strong multitasking and organizational skills.
• Strong project management skills.

Benefits

• Hybrid Work Options
• Award-Winning Culture
• Generous Personal Time Off (PTO) Benefits
• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)
• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement
• Benefits Eligibility Effective Day One
• 401K with Employer Match
• Tuition Reimbursement After One Year of Service
• Fertility Assistance Program
• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service