[Hiring] Legal Intake Specialist @Ovation Law Firm

Role Description

We are seeking a high-energy, empathetic, and detail-oriented Lemon Law Intake Specialist to serve as the first point of contact for consumers seeking help with a defective vehicle.

• Listen, assess eligibility, and confidently guide potential clients through the initial intake process using an assumptive, consultative approach.
• Gather key vehicle and case details, explain the lemon law process in clear and reassuring terms.
• Smoothly transition qualified clients to the next stage of representation.
• Build trust quickly, communicate with clarity and compassion, and move conversations forward with purpose.

This is a fast-paced position well-suited for individuals with backgrounds in legal intake, sales, customer service, call centers, or customer acquisition of any kind, who thrive in high-volume environments and know how to balance empathy with performance. Strong English communication skills are essential for success in this role.

Qualifications

• Strong English communication skills (C1 level), both verbal and written.
• Fully bilingual, fluent in both English and Spanish.
• At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment.
• Exceptional verbal communication skills with the ability to mirror a caller’s tone, demonstrate empathy, and build rapport quickly.
• Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously.

Requirements

• Ability to work independently from a home office with stable, high-speed internet and a quiet, professional workspace.
• Must have a laptop or desktop computer with a minimum of 16GB RAM and an Intel Core i5 processor or higher.
• Must have a stable wired internet connection with a minimum speed of 50 Mbps.
• Jabra Evolve 20 headset or equivalent required.
• Available to work U.S. business hours.
• Willingness to use time-tracking software.

Benefits

• Competitive compensation commensurate with experience.
• Yearly bonus.
• 100% remote work environment.
• 10 Paid time-off (PTO) days per year.
• 3 Paid US holidays per year.
• Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.