[Hiring] Legal Engineer, Product Specialist @Harvey

Role Description

Harvey’s Legal Engineer - Product Specialists are experienced lawyers from top-tier firms who leverage their legal expertise to help customers seamlessly integrate Harvey into their daily workflows—driving adoption, increasing utilization, and supporting long-term expansion and renewal. Legal Engineer - Product Specialists collaborate closely with Harvey’s Customer Success Managers and Account Executives to drive all facets of the post-sales strategy.

• Develop consultative relationships with law firm partners, associates, innovation teams, and in-house counsel at private equity firms and Fortune 500 companies.
• Serve as trusted advisors on how Harvey’s AI solutions can enhance legal effectiveness and efficiency.
• Ask thoughtful questions, uncover adoption barriers, and develop tailored strategies that build credibility with customers.
• Communicate Harvey’s value through a mix of large group sessions, small workshops, and one-on-one conversations.

What You'll Do

• Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice.
• Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform.
• Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
• Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
• Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens.
• Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.
• Contribute to customer-facing content (e.g., training materials, use case guides, FAQ resources) to ensure continued customer success across a range of practice areas.
• Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance that meets the expectations of top-tier legal professionals.
• Travel may be required from time to time, including visits to customer office locations and company offices.

Qualifications

• Ideal candidate will be qualified to practice law in Italy.
• At least 3 years of experience practicing law at a top-tier law firm, preferably with a corporate law or litigation focus.
• Fluent Italian.
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Outstanding presentation skills to both legal and executive audiences, whether impromptu on a whiteboard or using presentations and demos.
• Strong understanding of legal processes and challenges faced by legal professionals.
• Curiosity about AI’s potential to transform the legal industry.
• Sales or customer-facing experience, including law firm business development and/or secondment, is a plus.
• Experience directly managing law firm client matters and client relationships is a plus.

Company Description