[Hiring] Legal Document Production Specialist @SmartPA

Role Description

In the role of Legal Document Production Specialist, you’ll play a pivotal role in delivering high-quality, accurate, and consistent document production support for a law firm client account. You’ll work as an extension of your client’s business, producing complex documents to exacting standards, building trusted relationships, and making a tangible impact on client success through precision, professionalism, and expertise.

• Collaborate & Deliver Excellence
  • Work closely with your client and support teams to deliver accurate, timely, and high-quality document production support.
  • Operate within our pod structure, collaborating with colleagues to ensure seamless service delivery and effective workload management.
  • Share ideas and best practice to continuously improve document quality and client outcomes.
• Manage Document Production with Precision
  • Produce, format, and amend a wide range of documents including correspondence, agreements, reports, bundles, and presentations, ensuring exceptional attention to detail.
  • Reformat documents into house style, confidently working with precedents, numbering, tables, tracked changes, and complex formatting requirements.
  • Troubleshoot and resolve formatting issues, repair corrupt documents, and address inconsistencies efficiently and proactively.
  • Accurately process tracked changes and use document comparison tools to ensure version control and accuracy.
  • Produce transcription using digital dictation when required.
• Use Technology to Enable Success
  • Work confidently with document management systems including Liberate, iManage, and Katchr dashboards, following client and firm processes.
  • Work with MS Office, PDFdocs, DocuSign, MS Teams, and other relevant software to manage, produce, and deliver documentation effectively.
  • Stay up to date with systems, workflows, and best practice, embracing new technology and ways of working.
• Build Trusted Client Relationships
  • Act as a trusted partner to your client, anticipating needs and consistently delivering to a high standard.
  • Communicate clearly and professionally with lawyers, business teams, and Practice Support colleagues, seeking clarification where needed.
  • Represent SmartPA’s values authentically, acting as a positive brand ambassador in every interaction.
• Stay Adaptable & Support the Team
  • Work flexibly to support colleagues during peak workloads, deadlines, or periods of absence.
  • Contribute to maintaining and improving process documentation, team knowledge, and ways of working.
  • Approach new challenges with a solution-focused mindset, thriving in a fast-paced and detail-driven environment.

Qualifications

• Thrives in a high-standards, client-focused environment where accuracy and attention to detail are critical.
• Takes pride in delivering exceptional document production and support services.
• Can manage their workload effectively, balancing deadlines with quality and precision.
• Communicates clearly, professionally, and confidently with stakeholders at all levels.
• Enjoys contributing ideas to improve processes, workflows, and client outcomes.

Requirements

• Minimum 2 years experience in legal document work.
• Demonstrated experience producing and managing complex documents in administrative or legal support roles.
• Strong experience with complex Word documents, including styles, templates, tracked changes, and formatting.
• Excellent literacy, numeracy, and attention to detail, with advanced MS Word skills and proficiency in Excel, PowerPoint, and Outlook.
• Familiarity with tools such as PDFdocs, DocuSign, and digital dictation software.
• Ability to meet tight deadlines while maintaining accuracy and attention to detail.
• Strong communication skills, able to build constructive working relationships at all levels.
• Flexible and adaptable, thriving in a fast-paced environment and contributing effectively within a team.

Benefits

• Competitive salaries.
• Full time, remote work.
• 33 days holiday: because rest fuels greatness.
• Department incentives.
• Employee Assistant Programme.

Company Description

At SmartPA, we don’t just provide support – we transform it. Our vision is to deliver a world-class, human-centred, tech-enabled PA and admin service that delivers measurable results, today and into the future.

• Trusted by global leaders in industries like tech, automotive, retail and legal.
• We’re the engine behind smarter, more efficient operations.
• With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same!
• This is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.