[Hiring] Legal Case Manager @Ovation Law Firm

Role Description

Are you passionate about helping clients and experienced in managing legal cases? We’re seeking a skilled Legal Case Manager to join our team. In this role, you’ll guide clients through their legal journey — coordinating case progression, preparing documentation, and ensuring an outstanding client experience from start to finish. Strong English communication skills are essential for success in this role.

• Act as the primary point of contact for clients, providing professional and timely updates through phone and email.
• Guide clients through each stage of their case, explaining processes clearly and maintaining strong communication.
• Conduct case reviews to ensure eligibility and confirm that all necessary information and documentation have been obtained.
• Organize and maintain case files, ensuring that all client information and legal documents are accurate, complete, and up-to-date.
• Coordinate appointments, legal deadlines, and follow-ups to move cases forward efficiently.
• Draft, prepare, and assist in filing legal documents to support attorneys and streamline case handling.
• Deliver exceptional customer service by building trust, addressing concerns, and maintaining client satisfaction throughout the legal process.

Qualifications

• Strong English communication skills (C1 level), both verbal and written.
• Must be bilingual — fluent in both English and Spanish.
• At least 2 years of customer service experience, demonstrating excellent listening, empathy, and problem-solving abilities.
• Previous experience as a Case Manager or similar role in a U.S. law firm or U.S. company.
• Previous experience specifically in Lemon Law or related legal case management is a huge plus.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Experience with Hubspot and/or Filevine is a huge plus.
• Excellent attention to detail and ability to handle multiple priorities simultaneously.
• Ability to work independently from a home office, with a stable and fast internet connection and a quiet, professional environment.
• Legal industry experience is preferred but not mandatory.
• Must have a laptop or desktop computer with the following minimum specifications: 16GB RAM, Core i5 processor or higher. Additionally, an internet speed of at least 25 Upload Mbps is required.
• The schedule is Monday through Friday, from 8AM to 5PM PST.

Benefits

• Earn $10/hour: Competitive pay based on your skills and experience for a full-time, 40-hour workweek.
• Work From Anywhere: Embrace the freedom of remote work. Apply today and start your exciting new journey with us!
• Recharge & Relax: Benefit from paid time off.
• Boost Your Income: Enjoy performance-based bonuses.