[Hiring] Legal Case Manager @DYADlaw.

Role Description

The Case Manager at DYADlaw, P.C. ensures the seamless progression of immigration cases from onboarding through submission to USCIS while maintaining urgency, accountability, accuracy, and proactive client communication throughout the legal process. This role is responsible for managing active caseloads, monitoring deadlines and milestones, coordinating with attorneys and legal staff, and ensuring clients receive timely updates regarding their immigration matters.

This position requires strong organizational skills, attention to detail, emotional resilience, and the ability to manage multiple priorities in a fast-paced legal environment. This is a remote position based in Mexico, subject to Mexican Federal Labor Law (Ley Federal del Trabajo) and applicable NOM standards.

Responsibilities

• Actively manage immigration cases from intake to submission, ensuring timely progress.
• Monitor case status, deadlines, milestones, and pending documentation.
• Review and organize legal documents and supporting evidence.
• Ensure all filings comply with USCIS requirements and internal quality standards.
• Conduct daily reviews of active cases to identify delays or missing information.
• Maintain organized and accurate case records within case management systems.
• Track receipt notices, biometrics appointments, interview notices, RFEs, and NOIDs.
• Follow up proactively on pending USCIS actions and delayed notices.
• Coordinate with attorneys and legal teams regarding responses and escalations.
• Ensure all post-submission tasks are completed on time.
• Provide proactive updates to clients regarding case status and timelines.
• Respond to client inquiries with professionalism, empathy, and urgency.
• Educate clients regarding immigration processes and required documentation.
• Maintain clear and consistent communication throughout the lifecycle of the case.
• Work closely with attorneys, paralegals, legal assistants, and administrative staff.
• Participate in case review meetings and workflow discussions.
• Assist in resolving case bottlenecks and operational issues.
• Support training and onboarding of new team members when necessary.
• Track case deadlines, KPIs, and workflow progress.
• Identify inefficiencies and recommend workflow improvements.
• Maintain accountability through accurate use of case management systems.
• Assist leadership in reducing filing errors and improving operational efficiency.

Qualifications

• High proficiency in English and Spanish, with the ability to communicate complex legal information accurately and effectively in both languages.
• Bachelor's Degree preferred, or equivalent experience in immigration law, legal studies, or a related field.
• Minimum of 2 years of experience in immigration law, legal support, or case management.
• Strong familiarity with USCIS procedures, immigration forms, and filing requirements.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities under strict deadlines.
• Strong attention to detail and commitment to accuracy.
• Experience using case management software, Microsoft Office, and Google Workspace.
• Ability to work effectively in a fast-paced and high-accountability environment.