[Hiring] Intake Specialist @Pearl

Role Description

A boutique appellate law firm is hiring a Legal Intake Specialist to serve as the first point of contact for prospective clients and convert inbound inquiries into booked consultations and signed engagements. Operating at a premium price point, the firm serves professional clients navigating high-stakes appeals after an unfavorable trial outcome. It is a small, fast-growing practice in startup mode, where precision and a polished client experience define the brand and every client touchpoint carries weight.

• Manage inbound calls
• Screen prospects for qualified appeals work
• Book consultations
• Prepare engagement agreements using a custom contract-automation tool
• Ensure error-free agreements, accurately spelled names, and correct figures
• Maintain consistently professional written and phone communication

Qualifications

• Experience in a phone-based client intake, customer service, or front-desk role handling inbound calls and prospect screening
• Hands-on experience drafting client-facing written communication (emails, documents) with accurate spelling, grammar, and formatting
• Experience preparing contracts, engagement agreements, or templated documents requiring accurate numerical data entry and calculations
• Demonstrated ability to manage multiple concurrent prospects and follow-ups using scheduling, CRM, or practice-management tools
• Proficiency with business productivity and communication tools (email, video conferencing, VoIP/phone systems)
• Experience serving professional or high-expectation clientele
• C1+ English (CEFR) for real-time phone communication and client-ready written correspondence

Requirements

• Prior experience in a legal services or law firm environment (Nice-to-Have)
• Familiarity with Clio Grow, Clio Manage, or comparable legal practice management software (Nice-to-Have)
• Experience with Dialpad or comparable VoIP phone systems (Nice-to-Have)
• Experience with document-automation tools (e.g., Gavel) or e-signature platforms (Nice-to-Have)

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide