[Hiring] Fleet Legal Administrator @Love's Travel Stops & Country Stores

Role Description

The Fleet Legal Admin is responsible for opening legal and CSA cases and indexing documents as well as answering phone calls for Fleet members. Admin may also be assigned other duties as assigned by Supervisor.

The Fleet Specialty Admin position will report directly to the Fleet Specialty Supervisor. The Fleet Specialty Admin position is not a supervisory-level position.

Job Functions

• Provide the best possible customer service for associates and members through inbound and outbound phone calls.
• Obtain specific information from a court or attorney regarding traffic citation and input that information into the computer system.
• Recognize any case that may need specific actions to be taken and use critical thinking to determine the best steps for the case and if unable, properly notify supervisor.
• Input any information provided by attorneys or courts in the system.
• Complete various forms of paperwork needed to handle the case in the best possible manner.
• Work the Fleet call docket.
• Open tickets for fleet memberships in a timely manner.
• Open CSA cases for Fleet memberships in a timely manner.
• Arrive on shift and stay for duration of scheduled shift.
• Maintain proper records of attendance by correctly using Paycom Self Service.
• Report discrepancies to your Supervisor.
• Perform other duties as assigned by Supervisor/Manager.

Qualifications

• High school diploma or GED.
• To have worked in a call center setting for at least 2 years.
• Verbally communicate with a customer and provider via telephone.
• Type at least 35 words per minute.
• Operate a computer and use the internet.
• Familiar with 10-key.
• Familiar with legal terminology.
• Answer incoming phone calls.
• Legibly complete required paperwork.
• Think independently and problem solve.

Requirements

• Able to sit for eight hours (duration of shift).
• Use wrists, hands, and fingers for typing at a computer for eight hours (duration of shift).
• Hear/Speak with a customer and associate via telephone.
• While performing the duties of this position, the employee may be required to:
  • Stand, walk, sit for long periods of time.
  • Use hands to handle or feel objects.
  • Reach with hands and arms.
  • Climb stairs and/or ladders.
  • Maintain balance, stoop, kneel, crouch or crawl.
  • Talk or hear.
• The employee may occasionally be required to lift and/or move objects up to 25 pounds.
• Ability to see computer screen. Specific vision abilities may include close vision, distance vision, color vision, depth perception and the ability to adjust focus.

Benefits

• 40 hours per week, Monday – Friday, 8:00 am – 5:00 pm (may be required to work more than 40 hours per week as needed).
• Assigned shift is flexible.
• The location assignment is remote. This location is subject to change and/or the position may be required to operate in additional locations.