[Hiring] Docket Fulfillment Specialist @Innosphere Recruiting

Role Description

The Docket Fulfillment Specialist is responsible for accurately and efficiently processing requests for court dockets and related legal documents. This role involves:

• Monitoring incoming requests
• Researching and retrieving documents from state and federal courts
• Entering request and payment information
• Ensuring completed documents are returned to the appropriate requester

The ideal candidate has strong attention to detail, excellent organizational skills, and the ability to work independently in a high-volume environment. They are comfortable working with large amounts of information, following established processes, and managing multiple requests while maintaining accuracy and efficiency.

Responsibilities include:

• Monitor the docket request intake database and process incoming requests for court dockets and legal documents.
• Review requests to identify the appropriate court, docket, and documents required.
• Research and retrieve requested dockets and legal filings using online legal research and court resources.
• Submit requests to state and federal courts when requested dockets or documents are not readily available.
• Complete court request forms and provide the required information to obtain requested documents.
• Process applicable document retrieval fees using company-provided payment methods.
• Accurately enter request, court, document, and payment information into the docket fulfillment system.
• Download, organize, and attach retrieved dockets and documents to the corresponding client request.
• Ensure completed requests and documents are returned to the appropriate requester in a timely manner.
• Handle requests for missing dockets, sealed entries, unavailable documents, and other reported issues.
• Monitor outstanding requests and follow up as needed to ensure timely fulfillment.
• Maintain accurate records of completed requests and associated costs for monthly client billing.
• Communicate effectively with team members and management regarding request status, issues, and exceptions.
• Follow established processes and quality standards to ensure accuracy, completeness, and confidentiality.

Qualifications

• Previous experience in data entry, document processing, administrative support, or a related role.
• Strong attention to detail and a high level of accuracy.
• Excellent organizational and time management skills.
• Proficiency with computer applications, databases, and data entry systems.
• Ability to learn and navigate new software, online research tools, and document management systems.
• Strong written and verbal communication skills.
• Ability to work independently and manage multiple requests and priorities.
• Ability to follow established procedures while identifying and resolving issues when they arise.

Requirements

• Legal education or coursework in law, legal studies, paralegal studies, or a related field.
• Experience working with legal documents, court records, or legal databases.
• Familiarity with online legal research platforms or court document systems.
• Previous experience working in a legal, financial, or professional services environment.
• Experience processing document retrieval requests or working with government or court systems.
• Familiarity with document management or workflow management systems.

Benefits

• Generous Paid Time Off
• Above Average Benefits (Dental, Health, Vision, LTD, AD&D, Life & Dependent Life)
• Home Office Benefit Program
• Yearly Professional Development Budget
• Annual Fitness Benefit
• Lunch & Learns and Virtual Events
• Annual In-Person Company Celebration
• RRSP Matching Program
• Blue Jays Sports Tickets
• Birthday Club Celebrations