[Hiring] Director Global Privacy Operations @CNX

Role Description

The Director of Global Privacy Operations will be responsible for privacy compliance of the Concentrix group operations on all privacy related compliance issues (e.g., Transfer impact assessments, Data Subjects’ requests, litigations and complaints, etc.). You will also be in charge of supervising and managing privacy compliance of the Concentrix EMEA Geo.

You will be a specialist in all matters relating to data protection for internal and external enquiries and requests (including data subjects requests and complaints), using your expertise for the further development of processes, guidelines or internal training and ensure compliance with legal requirements and specifications.

You will report directly to the Concentrix Global Privacy Officer and will manage and be supported by a dedicated team (about 4 people) to endorse your role.

What you will do in this role

• Manage global privacy compliance of Concentrix operations strategy, and more especially:
• Define and review Concentrix global privacy operation framework, policies and processes (e.g., data subjects’ request maintenance of transfer risk assessment and register of third countries authorities access to personal data, guidance and escalation matrix for negotiations of data processing agreements);
• Support Concentrix Global Privacy Officer to define, review and deploy Concentrix Group privacy compliance roadmap and framework.
• Be the Senior privacy support for escalated privacy operations related issues (e.g., complex data processing agreement, transfer risk assessment, complaints and litigations of data protection authorities, etc.);
• Be responsible for the EMEA Privacy Operations:
• Ensure compliance of EMEA privacy operations activities with the data protection laws, guidelines and processes;
• Supervise and coordinate Privacy Operations in the EMEA, in particular:
• Review and negotiate Data Processing Agreement, together with our legal procurement team and legal commercial team.
• Manage and coordinate data subjects’ requests.
• Manage and coordinate litigations and complaints (from individuals and authorities).
• Support for RFI/RFP.
• Manage transfer implementation.
• Manage Personal Data Breaches.
• Prepare, monitor and follow-up regular external and internal audits as well as preparation of plans for the elimination of findings from the audits and their implementation are also part of your responsibilities.
• Provide privacy support for internal and external day-to-day queries (e.g., audits, data retention, product implementation, transfer impact assessments, etc.).
• Work in close coordination with the legal and compliance team, as well as with the business functions.
• Handle a dedicated team of privacy officers.

Qualifications

• Proven experience (at least 6 years) in privacy/data protection gained in the EU/UK.
• Very good knowledge of the relevant data protection laws (GDPR, e-privacy Directive, one EU Member State privacy legislation, etc.).
• Excellent communication and presentation skills in national and international project groups.
• Confident appearance and enjoyment of diverse professional challenges.
• Languages required: English B2 or above (very good).
• Entrepreneurial thinking, decision-making strength and understanding of business processes.
• Great drive, composure, and focus in a fast-paced working environment with competing deadlines, strong autonomy and responsibility.
• Confident to work on your own initiative whilst demonstrating analytical strengths.
• Occasional travel may be involved (e.g. 2 days every 2-3 months).

Benefits

• We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
• Power the best version of you!
• We invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Company Description

Concentrix is a global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works.

We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. We’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.