[Hiring] Consumer Protection Director @RockWallet

Role Description

We are looking for an experienced and highly motivated Consumer Protection Director to help build and grow our U.S. compliance program. This is a highly visible role that provides valuable and significant work. You will assist with the efforts to strengthen our U.S. compliance program to support the Company’s fast-paced growth in the U.S. This role is remote with a preference for US-based applicants in the Eastern Time Zone.

Key Responsibilities

• Support the implementation of the U.S. Compliance Regime
• Support the implementation and operation of RockWallet’s compliance with banking partners
• Maintain and update the annual Consumer risk assessment
• Manage adherence to the following consumer regulations:
  • CAN-SPAM Act
  • EFT Act
  • E-SIGN ACT
  • FCRA
  • Expedited Funds Availability Act
  • NACHA Operating Rules & Guidelines
  • UCC Article 4A
  • Right to Financial Privacy Act
  • Telephone Consumer Protection Act
  • Truth in Savings Act
• Manage the following consumer compliance processes:
  • Complaints Management
  • Negative Balances & Exception Handling
  • Unclaimed Property / Escheatment
  • Chargebacks / Refunds
  • Elder Financial Abuse
• Ensure that sanctions screening policies, procedures, and tools are operating maximally
• Assist with updating policies, procedures and guidance, as required by the regulatory environment, pertaining to data privacy and protection, consumer protection and fraud prevention
• Develop a deep understanding of RockWallet products and services to execute enhancements driven by the changing regulatory environment
• Create and implement a compliance self-testing program, and ensure that reporting is consistent with regulatory requirements
• Partner with internal and external stakeholders to drive compliant solutions to adhere to the regulatory regime governing RockWallet’s business
• Respond to and participate in internal and external audit requests
• Monitor global regulatory and business developments, and revise policies and procedures as necessary
• Other duties as required

Daily Responsibilities

• Supervise, manage, and grow the Compliance analyst team
• Evaluate operational performance of the Compliance systemic controls and make recommendations or enhancements
• Track transaction monitoring, blockchain analytics, sanctions, and other alert volume queues, ensuring that volumes are cleared within prescribed SLAs
• Conduct quality control reviews of analyst work product and track adherence to feedback provided
• Evaluate self-testing workpapers and results, develop findings and recommendations, and monitor remediation
• Track enterprise compliance training adherence and monitor training reporting
• Monitor global regulatory and business developments, and revise policies and procedures as necessary

Qualifications

• Bachelor’s degree
• Minimum of 7 years’ experience in related compliance roles in Fintech, Payment Systems, Crypto is required, with a preference for previous Money Services Business (MSB) experience
• Candidates from Compliance and AML backgrounds will be given preference
• Deep understanding and experience in the areas of compliance with the Consumer deposit, lending, and credit requirements
• Familiarity with Gramm-Leach-Bliley Act, Reg E, data privacy and governance and consumer protection legislation
• Familiarity with state licensing regimes, application and maintenance processes
• Strong experience in risk management
• Strategic thinker, data-driven and analytical in approach to solving problems
• Demonstrated ability to deliver results in a highly cross-functional, global organization
• Excellent organizational and interpersonal skills
• Strong verbal and written communication skills
• Ability to learn and adapt quickly in a fast-moving startup environment

Benefits

• Work from home
• A competitive salary
• Diverse and dynamic work environment
• Work-life balance and support for career development

How to Apply

Please submit your resume in our preferred file – .PDF not in .DOC. Thank you.

We thank all interested applicants, however, only those under consideration will be contacted.