Role Description
This position is responsible for supporting the compliance program by responding to compliance help desk tickets, adverse pipeline, and assisting with the ongoing administration of the compliance program.
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Own and manage the adverse action pipeline, ensuring compliance with ECOA requirements, timely issuance of notices, and accurate tracking and documentation for audit and regulatory review.
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Review and respond to compliance tickets through Freshdesk (or similar system), providing clear, accurate guidance and ensuring timely resolution and escalation when needed.
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Prepare and maintain exam-ready loan files and support documentation for internal audits, regulatory exams, and third-party reviews.
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Support and monitor compliance audits, including tracking findings, assisting with remediation efforts, and ensuring timely follow-up on corrective actions.
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Identify potential compliance risks through daily activities and escalating issues or recommend process improvements to management.
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Follow established compliance procedures, job aids, and regulatory guidelines in all assigned tasks.
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Perform other related duties as assigned.
Qualifications
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Able to manage and respond to incidents in the Freshworks/similar ticketing system.
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Preferred experience with Encompass LOS and Mavent.
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Excellent written communication skills.
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Ability to familiarize users with PRMG operational and compliance practices.
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Self-motivated and dependable.
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Excellent critical thinking skills, persistence, and follow-up.
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Maintain elevated level of confidentiality.
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Knowledge of NMLS and analysis of loan officer and branch licensing information.
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Working knowledge of the residential mortgage banking โalphabet soupโ of laws and regulations including but not limited to TILA, TRID, QM/non-QM, RESPA, ECOA, high-cost requirements, state disclosure requirements, and ECOA.
Requirements
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Proficient in MS Word, Excel, Outlook and Adobe.
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Superior organizational and analytical skills with mindfulness and ability to work independently.
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2-5 years of residential mortgage experience.
Benefits
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Comprehensive benefits package for full-time employees and their dependents, including medical, dental, vision, life insurance, short-term disability, long-term disability.
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Health Savings Account (HSA) and Flexible Spending Account (FSA).
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Eligibility to enroll in company-sponsored benefit programs (Medical, Dental, Life, and Voluntary) upon hire.
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Eligibility to enroll in 401(k) program after completing 60 days.
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Eligible employees may apply for job openings through PRMGโs Internal and External Job Portal.
Travel
None
Salary
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Min: USD $52,000.00/Yr.
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Max: USD $58,000.00/Yr.