[Hiring] Client Experience Legal Project Coordinator @Davis Wright Tremaine LLP

Role Description

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Experience Legal Project Coordinator to join our team in our Seattle, Portland, San Francisco, or Los Angeles offices. This position offers the flexibility to be fully remote while working within reasonable commuting distance from any of our offices.

This position is responsible for providing high quality support for client project teams, including:

• Matter administration
• Contributing to process flow organization
• Serving as first point of contact for client contact and attorney support requests
• Running conflict checks
• Maintaining knowledge management resources
• Coming up with creative solutions to business opportunities

It requires someone who is highly detail orientated, exercises sound judgment, and possesses strong administrative, organizational, and interpersonal skills while prioritizing and managing multiple assignments.

On a typical day you will:

Service Delivery:

The Client Experience Team augments the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Experience Legal Project Coordinator is expected to:

• Work with lawyers and staff on high-volume matters to meet service expectations and address specific problems or opportunities.
• Work with lawyers and staff to deliver service more efficiently, effectively, and profitably.
• Be willing and able to learn new technology tools (e.g., legal project management, data visualization, and document automation).
• Support the Legal Project Manager in onboarding and integration of new personnel to meet client needs.

Project Management:

The Client Experience Team is responsible for managing numerous requests that affect the firm’s legal teams, the client’s legal operations team, and corresponding success metrics. The Client Experience Legal Project Coordinator is expected to manage their own tasks and to:

• Act as a point of contact for the matter team and responsible attorneys to intake new requests from clients, run conflict checks, and route work to timekeepers.
• Assist with the implementation of project management frameworks.
• Integrate with client teams and become comfortable with legal concepts and terminology.
• Support the tracking of key performance indicators (KPIs) for each matter to measure performance.
• Implement and manage time entry code sets.
• Edit and oversee upkeep of client-facing matter management sites.

Client Communication:

Understanding how and when to communicate with our clients helps build trust and strengthens the relationship. The Client Experience Legal Project Coordinator is expected to:

• Provide consistent, positive interactions both within the firm and with the client.
• Be responsive as a direct point of contact for the firm’s relationship attorney and their clients.
• Help prepare for and attend business review meetings with the firm’s relationship attorneys and clients.

Qualifications

• 3+ years’ experience in legal services or other professional services industry OR 1+ years’ experience in legal services or other professional services industry required with a bachelor’s degree.
• GED or High School Diploma.
• Bachelor's Degree.
• Ability to effectively handle multiple projects simultaneously with high attention to detail and minimal supervision.
• Ability to work in a team-oriented, service focused environment.
• Problem solving skills and ability to present clear solution options to team leads.
• Strong interpersonal and communication skills in English.
• Ability to learn new technologies quickly and independently.
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint.
• Experience with Microsoft Power BI, Tableau, HighQ, Azure DevOps, and Microsoft SharePoint preferred.
• Availability and willingness to work overtime as needed or requested.

Benefits

• Choice of health and vision insurance plans.
• 2 paid volunteer days for qualifying community service work.
• Dental plan.
• Fertility and adoption benefit.
• Paid sabbatical after 13 years of service.
• Tuition reimbursement.
• Commuter benefits.
• Retirement contribution.