[Hiring] Claims Resolution Specialist @Liberty Mutual

Role Description

Do You Thrive in a Fast-Paced Environment? Join a high-performing team where talent meets opportunity and every hire drives success.

• Current APD CRS experience is required.
• Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
• Confers with trial counsel and prepares trial reports.
• Ensures adequacy of reserves. Recommends reserve increases on cases in excess of authority.
• Manages, investigates, and resolves auto litigation claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed procedures and authority.
• Works with other units: Diminish Value Unit, Bodily Injury on Companion Suites.
• Establish appropriate working team (Home Office Legal, Defense Counsel and Home Office Claims) based on allegations established in suit.
• Responsible for managing the practices and billing activities of outside counsel.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Trains and mentors staff as appropriate; manages relationships and acts as liaison with various business partners (e.g., Underwriting, SIU, Appraisal, Subrogation, Etc.).
• Keeps abreast of existing and proposed legislation, court decisions and trends and experience pertaining to specialty coverage issues.
• May analyze the impact upon claims policies and procedures and advises Claims Management so appropriate action can be taken where required.
• Participates in special projects.
• Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

Qualifications

• General knowledge of contract language, including regulatory and policy differences, legal liability and general insurance policy coverage.
• Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.
• Associates degree or equivalent training plus generally two or more years' auto non-injury claims handling experience.
• Candidates must have current APD experience; prior Team Lead (TL) and CRS experience is also required.
• Licensing as required.
• Employees may apply for a new role after completing 12 months of employment in their current position.
• Employees should review all role requirements and apply only for positions for which they are eligible. Hiring processes may vary by country, including differences in procedures, requirements, and timelines. For country-specific details, please consult your local recruiting / HR team.

Requirements

• Travel: 10%