[Hiring] Case Manager | Personal Injury Litigation Case Manager @Job Duck

Role Description

Job Duck is seeking a highly organized and proactive Bilingual Personal Injury Virtual Case Manager to serve as a key support partner to a supervising attorney. In this role, you will help manage active personal injury cases, coordinate deadlines and documentation, communicate with clients and external parties, and provide day-to-day litigation support. The ideal candidate is confident, assertive, and comfortable taking ownership of important tasks, including proactively reminding the attorney about deadlines and outstanding matters. This position is well suited for someone who can work independently, communicate effectively in English and Spanish, and understands that strong organization and attention to detail are essential to keeping cases moving forward.

Monthly Compensation: 1,220 to 1,320 USD

Responsibilities include, but are not limited to:

• Perform accurate data entry and maintain complete and organized case records.
• Assist with trial preparation and organization of case materials.
• Assist with drafting pleadings and responding to discovery requests.
• Assist with electronic court filings and preparation of legal filings.
• Communicate with insurance adjusters, defense attorneys, court personnel, medical providers, and other parties involved in active cases.
• Organize and manage case documents and electronic files.
• Maintain accurate and detailed case notes and information within Filevine.
• Serve as a key support partner and right hand to the supervising attorney.
• Monitor case deadlines and proactively alert the attorney about upcoming or missed deadlines and important outstanding tasks.
• Manage and maintain assigned Personal Injury cases throughout the case lifecycle.
• Support the legal team with additional case management and paralegal tasks as needed.
• Proactively identify issues, missing information, or upcoming deadlines and bring them to the attorney’s attention.
• Follow up on outstanding documentation, requests, deadlines, and case related tasks.
• Provide ongoing support to the supervising attorney throughout the litigation process.
• Request, collect, organize, and manage medical records and billing documentation.
• Provide translation and interpretation support when needed.
• Communicate with clients in English and Spanish regarding case related matters.
• Manage calendars and coordinate appointments for the staffer and supervising attorney.

Qualifications

• Previous Personal Injury experience is required.
• Bilingual English and Spanish communication skills are required.
• Experience with case management systems and document management is required.
• Experience supporting personal injury cases and working directly with attorneys is strongly preferred.
• Must be comfortable communicating with clients, supervising attorneys, insurance adjusters, defense attorneys, and court personnel.
• Must be confident managing deadlines and proactively communicating when important tasks or deadlines require attention.
• Expected call volume: 16 to 30 calls per day.

Requirements

• Practice Area: Personal Injury
• Location: Massachusetts
• Time Zone: Eastern Standard Time
• Working Hours: 8:30 AM–5:00 PM EST, Monday through Friday

Required Software

• Filevine
• Avaya or RingCentral
• Microsoft Teams
• Microsoft Outlook
• Zoom
• Hona
• Adobe

Required Skills

• Bilingual English and Spanish communication skills
• Personal Injury experience
• Case management
• Document management
• Litigation support
• Electronic filing
• Pleading preparation
• Discovery response support
• Trial support
• Medical records and billing requests
• Medical records and billing management
• Calendar management for the staffer and supervising attorney
• Deadline management
• Data entry and detailed case note documentation
• Translation and interpretation
• Strong client communication skills
• Professional communication with supervising attorneys
• Professional communication with insurance adjusters
• Professional communication with defense attorneys
• Professional communication with court personnel
• Strong organizational and time management skills
• Critical thinking and sound judgment
• Assertive and proactive communication
• Ability to identify and communicate important deadlines or outstanding tasks
• Ability to take ownership of case related responsibilities
• Strong attention to detail
• Ability to work independently while maintaining effective collaboration with the legal team

Work Shift

Languages: English, Spanish

Ready to dive in? Apply now and make sure to follow all the instructions! Our application process involves multiple stages, and submitting your application is just the first step. Every candidate must successfully pass each stage to move forward in the process. Please keep an eye on your email and WhatsApp for the next steps. A recruiter will be assigned to guide you through the application process. Be sure to check your spam folder as well.