[Hiring] Case Manager @Operationary

Role Description

As a Case Manager, you'll help guide personal injury cases from intake through resolution, working closely with attorneys, clients, medical providers, insurance companies, and other members of the legal team. You'll be responsible for keeping cases moving, communication flowing, and the details organized.

Client Communication & Support

• Serve as a primary point of contact for clients, keeping them informed about the progress of their cases.
• Build trusting relationships with clients who may be navigating stressful or unfamiliar situations.
• Respond to questions, provide updates, and make sure clients know what to expect throughout the process.
• Coordinate communication between clients, attorneys, medical providers, insurance adjusters, and other involved parties.

Case Management & Organization

• Open, organize, and maintain accurate case files and supporting documentation.
• Track case progress, medical treatment, outstanding records, and important deadlines.
• Collect and review medical records, bills, treatment summaries, and other case-related materials.
• Coordinate with healthcare providers and insurers to obtain necessary records and authorizations.
• Identify outstanding items, follow up proactively, and help prevent unnecessary delays.

Legal & Litigation Support

• Draft correspondence, demand letters, settlement summaries, and other documents for attorney review.
• Assist attorneys with preparing cases for settlement negotiations or litigation.
• Organize exhibits, records, and supporting materials when cases move into litigation.
• Monitor applicable deadlines, including statutes of limitations, discovery schedules, and court dates.
• Communicate with opposing counsel, insurance representatives, and other third parties as directed by attorneys.

Throughout all of this, you'll be expected to maintain confidentiality, exercise sound judgment, and uphold the firm's commitment to professional, compassionate client service.

Qualifications

• At least 3 years of experience in case management, personal injury, paralegal work, or a related legal support role.
• Strong organizational skills and the ability to manage multiple active cases at different stages.
• Excellent written and verbal communication skills.
• Confidence working with case management software, document management systems, and Microsoft Office.
• The ability to work independently, prioritize competing responsibilities, and follow through on commitments.
• A genuine sense of empathy, patience, and professionalism when working with clients.
• Strong attention to detail and a proactive approach to problem-solving.

Requirements

• Previous experience working specifically with personal injury cases.
• Familiarity with insurance claims, medical billing, and treatment documentation.
• Experience supporting personal injury litigation, including discovery, depositions, or trial preparation.
• Knowledge of Arkansas personal injury law and court procedures.
• A paralegal certification or degree in legal studies.

Company Description

Operationary is proud to be recruiting on behalf of our client, the Law Offices of Alan LeVar (LeVar Law), for an experienced Case Manager to join their growing team. LeVar Law is an established personal injury firm in Arkansas dedicated to helping people navigate some of the most difficult moments of their lives.