[Hiring] Case Coordinator @Libra Solutions

Role Description

Libra Solutions is looking for a skilled Case Coordination Representative with legal and or medical experience. A Case Coordination Representative is proficient at evaluating a prospective case and making funding related decisions based upon its merits. This role is also responsible for articulating the Libra process, mission statement and fostering relationships across the legal and medical communities. This position is remote in Arizona.

Essential Functions

• Comfortable managing active caseload of (100-150) cases
• Grow relationship with law firms and medical providers
• Communicate effectively with attorneys, clients and medical providers to ensure best care and best service possible.
• Effectively oversee medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyzing medical records and arranging transportation.
• Assess and make funding decisions up to $25K
• Maintain workflow through prioritization of daily and weekly tasks
• Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking.
• Collaborate with internal stakeholders to ensure service levels and revenue goals are met.
• Occasionally assist with training new team members.
• Provide the best customer service daily.

Qualifications

• Exemplary customer service and time management
• Organized and ability to prioritize well
• Thrives in team environment
• Knowledge of medical terminology and life cycle of a case
• Ability to assess overall case metrics, build/maintain relationships with law firms and make timely decisions independently and with help from supervisor.

Requirements

• High School Diploma or GED required; bachelor's degree preferred
• 1-3 years of relevant industry or legal experience
• Bilingual in Spanish is preferred

Benefits

• Competitive compensation
• Comprehensive benefits package
• Choice of multiple medical plans
• Dental, vision, and life insurance
• 401(k) with generous company match
• Flexible spending accounts for medical and dependent expenses
• Time off to recharge