[Hiring] Bodily Injury Adjuster-Litigation @Allstate

Role Description

As a Litigation Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day.

• Customer and attorney communication will take place through different channels, including voice calls, email, and text messages.
• Engage in negotiation processes to reach fair and timely injury settlements with all parties involved.
• Must reside in the Eastern or Central time zones.
• This position is not available to residents of California, Washington, Alaska, Hawaii, and Puerto Rico.

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring, leading with empathy.
• The Investigator: Confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.
• The Effective Communicator: Use phone, emails, and sometimes video chat with customers to help them through a fast, fair, and easy claims process.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants.
• The Problem Solver: Utilize multiple tools to get the job done in a fast-paced environment, using sharp critical thinking skills.
• The Recorder: Protect the company financially by executing policies along policy agreements and ensuring timely and accurate documentation.

Qualifications

• Prior represented or litigation third-party casualty claim handling experience.
• New York, New Jersey, or Pennsylvania bodily injury claims experience.
• 3+ years of moderate/complex bodily injury claim handling experience.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Ability to work independently and remotely, while managing time efficiently.
• Familiarity with insurance policies, coverage, and liability determination.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.
• Knowledge of innovative tools and platforms for effective claims evaluation.

Requirements

• This position is a permanent remote home-based role. Your home office does not need to be near an Allstate office, but it does need to be in the United States.
• Schedule: Monday-Friday, 8am-4:30pm EST.
• A home office – a dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Benefits

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.