[Hiring] Bilingual Legal Intake Specialist @Finch Legal

Role Description

Intake Specialists are the first voice potential clients hear from Finch. You’ll build trust in minutes, qualify cases, and ensure every eligible client signs quickly and seamlessly. This 24/7 team is the front line of Finch’s client experience.

• Answer inbound calls with empathy and professionalism.
• Qualify cases and confirm eligibility using defined criteria.
• Guide clients through the sign-up process and secure retainers.
• Hand off cases to attorneys and lead paralegals with complete and accurate information.
• With your teammates, maintain responsiveness as a key builder of trust with every partner.

Qualifications

• 5+ years in client-facing intake or sales roles, ideally in legal services.
• Excellent communicator who can build trust quickly.
• Stay calm and focused under pressure.
• Comfortable working flexible schedules, including evenings and weekends.

Compensation

• Base salary = $55,000 – $75,000.
• Expected package includes base salary + equity.

Benefits

• Commitment to fostering a safe, inclusive, and equitable environment.
• Support for individuals from all backgrounds and lived experiences.
• Diversity strengthens our team and enriches our perspectives.
• Inclusion is a practice at Finch Legal.