[Hiring] Windows Desktop Migration Engineer @eClerx

Role Description

We are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows desktop migration experience (planning, cutover, validation, and post-migration issue resolution). As a Migration Engineer, you will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management).

Responsibilities

• Execute user migrations following the factory playbook, tracking progress and outcomes.
• Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications, Business apps from an internal app store, Web applications and line-of-business tools).
• Perform application testing, defect reproduction, and regression checks before and after migration.
• Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration.
• Write clear user updates and technical notes; manage expectations and drive closure.
• Provide structured reporting on your assigned workload (status, risks, blockers).

Qualifications

• Strong familiarity with Windows desktop environments and application behavior.
• Proficiency in cloud application connectivity (Azure preferred) and access management, including core networking concepts and operational troubleshooting.
• Python or Java coding proficiency for automation and diagnostics.
• Strong debugging and problem isolation skills (logs, configs, repro steps).
• Strong application testing knowledge (test design, validation, regression mindset).
• Excellent written and verbal communication, including explaining technical issues to non-technical audiences.
• Strong personal project management skills (follow process, manage your queue, accurate reporting).

Requirements

• Knowledge of AI-assisted troubleshooting or automation concepts (good-to-have).
• Prior application development experience (building, supporting, or modernizing apps) (good-to-have).

Engagement Style

• High-volume, user-facing execution with clear daily outcomes.
• Works independently within a standardized model, escalating appropriately when needed.
• Comfortable partnering across engineering and operations teams.

Company Description

eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results.

• The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises.
• Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India.
• The firm employs more than 19,000 people across various countries including Australia, Canada, France, Germany, Switzerland, Egypt, India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA.