[Hiring] Vessel IT Engineer @Triton-Ai

Role Description

This role is ideal for a hands-on IT support professional who enjoys troubleshooting complex infrastructure issues and supporting mission-critical operations. You will provide remote L2 and L3 technical support to vessels, working closely with captains and ship crew to ensure reliable onboard IT connectivity and system availability.

• Provide remote L2 and L3 technical support to vessels, captains and ship crew.
• Diagnose and resolve complex hardware, software, network and communication-system issues remotely.
• Manage, support, maintain and upgrade onboard IT infrastructure across the vessel fleet.
• Support vessel networks, servers, workstations, Wi-Fi infrastructure, firewalls, switches, UPS, storage and backup systems.
• Install, configure and optimise Microsoft environments, including Windows Server, Windows 10, Microsoft 365, Active Directory and Hyper-V.
• Monitor system performance, connectivity, availability and reliability across onboard environments.
• Perform remote system, security and network updates or upgrades.
• Maintain cybersecurity controls, antivirus protection, system backups and disaster-recovery solutions.
• Liaise with captains, ship crew, vendors and other IT teams to coordinate troubleshooting and issue resolution.
• Participate in improvements to vessel IT infrastructure, communication systems and operational processes.
• Provide after-hours and weekend support as part of an on-call rotation to support vessels operating around the clock.
• Board vessels occasionally for IT audits or ad-hoc technical work when required.

Qualifications

• Diploma or Degree in Computer Science, Information Technology or a related discipline.
• Minimum 2 years of relevant IT infrastructure, technical support or systems-engineering experience within maritime industry.
• Vessel IT or maritime technology support experience will be highly regarded.
• Hands-on experience in onsite infrastructure support, rather than primarily cloud-based Microsoft 365 support.
• Strong troubleshooting capabilities across servers, networks, hardware, connectivity and end-user systems.
• Experience handling L2 escalations; candidates capable of independently resolving L3 technical issues will have a strong advantage.
• Knowledge of Windows Server, Active Directory, Hyper-V, network switches, firewalls, Wi-Fi, UPS, storage, backup and replication systems.
• Familiarity with satellite communications, radio systems or vessel automation systems would be advantageous.
• Cybersecurity implementation or support experience is preferred.
• Comfortable communicating remotely with captains and multinational ship crews who may have varying levels of technical knowledge.
• Resilient and adaptable, with the flexibility to support 24/7 vessel operations and work extended hours when critical incidents arise.
• Able to troubleshoot independently under pressure, particularly when supporting remote locations with limited onsite assistance.
• Proactive, self-motivated and genuinely interested in hands-on IT infrastructure support.

Requirements

• Interested candidates can forward their CVs in MS Word format to [email protected].
• Reg No. R1983718
• Triton AI Pte Ltd
• License no. 21C0661