[Hiring] Trainee System Administrator @snoopgame

Role Description

As we continue to grow, we are looking for a motivated System Administrator (Trainee / Junior) to join our team and support the maintenance and development of our IT infrastructure.

Location: Kharkiv, Ukraine.

Responsibilities:

• Handling and triaging tickets in the task-tracking system, clarifying details with users, and classifying requests by priority.
• Providing basic user support and timely assistance with everyday technical issues related to software, peripherals, and access permissions.
• Installing and configuring operating systems, drivers, basic software, and connecting equipment for new employees.
• Creating user accounts according to established procedures, resetting passwords, and granting basic access permissions.
• Maintaining IT equipment records and updating instructions in the internal knowledge base.
• Assisting senior specialists with ongoing network and system administration tasks under the guidance of a mentor.

Qualifications

• 0–1 year of experience in IT support or system administration (or after courses).
• Basic knowledge of operating system installation and configuration.
• Experience working with MikroTik or Ubiquiti equipment.
• Understanding of networking principles and network protocols.
• Experience working with mobile devices (Android/iOS).
• English proficiency: Pre-Intermediate to Intermediate.
• Strong analytical thinking and problem-solving skills.
• Ability to work independently and learn quickly.

Benefits

• Working hours: 10:00 AM to 7:00 PM (including a 1-hour lunch break).
• Paid vacation: 20 working days per year and 10 paid sick days per year.
• English lessons with a native speaker and interactive sessions (exercises, quizzes, and games).
• Performance reviews and rewards based on contribution and results.
• Corporate sessions with a psychologist and support for an open feedback culture.
• Necessary equipment provided upon request.
• Public holidays are days off.
• Team-building events and corporate activities.
• A friendly team of gaming and technology enthusiasts.