[Hiring] Trade Desk Support Engineer @DV Trading

Role Description

We are hiring a remote Trade Desk Support Engineer (Night Shift) to join our IT department and provide L1 through L3 support for service requests and incidents. This role follows a night shift schedule from 12:00 AM to 8:30 AM Central Time (CT). Customer service and production support are the most important aspects of this role, ensuring timely and professional resolution of issues to maintain smooth operations.

• Night shift: 12:00 AM to 8:30 AM CST
• Monitoring and alerting of critical trading system environments
• Proactive identification and resolution of production issues
• Development of tools and driving efficiency, stability improvements, and automation through scripting
• Troubleshooting and resolution of complex systems issues
• Production deployments of all infrastructure components
• Off-hours pager support on a rotating schedule

Qualifications

• Minimum 3 years of relevant experience
• Strong working knowledge of UNIX environment/Unix commands
• Database knowledge with SQL - MySQL, InfluxDB
• Strong scripting knowledge - Python/Bash
• Minimum B.S. in Computer Science or equivalent
• Excellent interpersonal and communication skills are essential
• Ability to switch and track various ongoing tasks and issues is required
• Attention to detail in problem solving
• Ability to work under pressure within a dynamic trading environment
• Ability to work independently and collaboratively within a team

Requirements

• Experience using Jira as a ticket/work request system
• Experience using Grafana/InfluxDB/Icinga
• Linux desktop support experience
• Experience with version control systems such as git/puppet
• Network troubleshooting and analysis experience

Benefits

• Discretionary bonus eligibility
• Medical, dental, and vision insurance
• HSA, FSA, and Dependent Care Options
• Employer Paid Group Term Life and AD&D insurance
• Voluntary LTD, Life & AD&D insurance
• Flexible Vacation policy
• Retirement plan with employer match