[Hiring] Tier 2 Helpdesk Analyst @CACI International

Role Description

CACI is seeking an experienced Service Desk (Helpdesk) Tier 2 Analyst to join our team supporting the Department of Veterans Affairs. Applicants must have prior work experience working on Momentum Financials. We are looking for a candidate with strong analytical skills and a desire to enhance those skills in a challenging, high visibility environment.

• Provide advanced customer support in a production environment for Momentum Financials.
• Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.
• Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.
• Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
• Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.
• Support system configuration, testing, validation activities, and execution support.
• Experience supporting Momentum enhancements and defect tracking and fixes.
• Perform impact analyses for proposed system changes, releases, and patches.
• Utilize SQL queries for data extracts.
• Assist in troubleshooting Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.
• Ensure deliverables comply with project standards, governance processes, and documentation requirements.
• Provide status updates, risks, and recommendations to leadership and stakeholders.
• Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.
• Maintain Knowledge Articles for Tier 1.
• Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs.

Qualifications

• US citizen with the ability to pass a Tier 2 MBI background investigation upon hire.
• 5 years’ experience working with the Momentum Financials front-end and preferably database.
• Minimum of 5 years supporting Momentum Financials implementations or operations.
• Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting.
• Strong analytical, problem-solving, written, and oral communication skills.
• Ability to work both independently and with a team to solve problems.
• Ability to efficiently and effectively handle multiple and shifting priorities while meeting deadlines.
• Flexibility to put in hours needed to meet tight deadlines.

Requirements

• Experience working in a government environment.
• Experience with Agile, SAFe, or hybrid delivery methodologies.
• Bachelor’s degree in Business, Accounting, Finance, Information Systems, or related field.

Benefits

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.
• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Company Description

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.