[Hiring] Tier 1 IT Support Technician @METEOR

Role Description

Linear 1 is growing and needs a Tier 1 IT Help Desk Technician to provide frontline technical support to its clients. This person will be one of the first points of contact when a client needs help, answering support calls, troubleshooting common IT issues, and making sure every request is properly documented and followed through.

• Daily support across Microsoft 365, Windows workstations, VoIP phone systems, and basic network connectivity.
• Work alongside experienced technicians and engineers, resolving issues independently when possible and escalating more complex problems with clear documentation.
• Opportunities to support larger IT projects and take on more technical responsibilities as skills develop.

Qualifications

• 2 or more years of hands-on IT help desk or service desk experience, including answering support calls and managing a ticket queue.
• Working knowledge of Microsoft 365 administration at the tenant level, including user provisioning, license management, and basic configuration.
• Experience configuring, administering, and troubleshooting Windows 10 and 11 workstations, including basic scripting.
• Basic networking knowledge, including routers, switches, firewalls, and common connectivity issues.
• Basic familiarity with hosted VoIP systems such as 3CX, RingCentral, 8x8, or similar platforms, or demonstrated ability to learn them quickly.
• Strong customer service and interpersonal skills, with patience and professionalism.
• Strong troubleshooting skills and the ability to research unfamiliar technical problems.
• Good documentation habits and experience managing multiple support requests.
• Willingness to participate in a shared after-hours on-call rotation.
• Must have own webcam, microphone, and computer (relevant software and subscriptions provided).
• Excellent English verbal and written language proficiency (C1-C2 in CEFR Scale).
• Access to a quiet work area at home with reliable internet (100 Mbps or more).

Requirements

• Enjoys solving technical problems and helping people who may not be tech-savvy.
• Communicates patiently and professionally, especially over the phone.
• Takes ownership of support tickets and follows through until issues are resolved.
• Knows how to prioritize urgent issues without losing track of other requests.
• Researches unfamiliar problems and makes an effort to resolve them before escalating.
• Enjoys learning new technologies and working with a collaborative technical team.

Benefits

• Base Salary: Q13,000 base salary.
• Role type: Full-time.
• Location: Guatemala (Remote - Work from home).
• Schedule: Monday to Friday 9:00 - 6:00 PM ET (Subject to Daylight Saving changes).

Recruiting Process

• Application / Screening: Short questionnaire, psychometric evaluation, and English proficiency assessment.
• Skills Assessment: Complete exercises/projects to gauge skill level.
• Skills Assessment Interview: 60-90 min conversation to test skills and evaluate culture fit.
• Hiring Manager Final Interview: 30-60 min conversation with the Hiring Manager and team members.

Contact Us

If you have any questions or run into any complications while submitting your application, please reach out to:

• Email: [email protected]
• Phone: +502 5539 4822