[Hiring] TechOps Engineer @Ocrolus Inc.

Role Description

As a TechOps (IT) Engineer, your role will be critical to maintaining a stable, reliable technical infrastructure. You will be responsible for monitoring the organization's systems, networks, and hardware to ensure they operate optimally and remain available to users.

• Monitor and troubleshoot the organization's systems, networks, and applications to ensure optimal performance and availability.
• Proactively identify and resolve technical issues, incidents, and outages to minimize downtime and ensure a seamless user experience.
• Perform system administration tasks, including server configuration, maintenance, and upgrades.
• Conduct software and asset inventory audits and take appropriate actions to protect the organization's infrastructure and data.
• Develop documentation, including system configurations, processes, and procedures.
• Collaborate with external vendors and service providers to troubleshoot and resolve technical issues.
• Evaluate and recommend new technologies, tools, and processes to improve system performance, scalability, and reliability.

Qualifications

• 3 to 5 years of proven experience as an IT Engineer
• Excellent problem-solving and troubleshooting skills
• Strong communication and collaboration skills
• Working experience in ticketing systems (Jira); networking systems like firewalls, switches, and servers (Squid/PXE); SaaS applications (Google Workspace, Jumpcloud, Cloudflare, etc.)
• Proficiency in Windows, Linux environments, and scripting
• Strong knowledge of systems administration, networking, and IT infrastructure
• Comfortable working in shifts on a rotational basis to provide 24/7 support
• Experience with cloud platforms (e.g., AWS, GCP) is a plus
• Experience in handling CCTV and Biometrics is a plus

Benefits

• Fast-growing, remote-first company environment
• Opportunities to grow your skills and take ownership of your work
• Meaningful impact on the mission and the team

Company Description

At Ocrolus, we’re on a mission to help lenders automate workflows with confidence—streamlining how financial institutions evaluate borrowers and enabling faster, more accurate lending decisions. Our AI workflow and analytics platform for lenders is trusted at scale, processing nearly one million credit applications every month across small business, mortgage, and consumer lending.

• Trusted by more than 400 customers, including industry leaders like Better Mortgage, Brex, Enova, Nova Credit, PayPal, Plaid, SoFi, and Square.
• Integrates state-of-the-art open- and closed-source AI models with a human-in-the-loop verification engine.
• Achieves over 99% accuracy in data capture from financial documents.
• Advanced fraud detection and comprehensive cash flow and income analytics.
• Committed to fostering an inclusive workplace.