[Hiring] Technical Operations Engineer @Oracle

Role Description

Are you ready to dive deep into the latest cloud technologies, and be part of a high-performing cloud operations team? If you’re an EU resident with a passion for cloud computing, strong interpersonal skills, and a desire to learn, this is your time to shine! Translate your industry knowledge into large-scale success with a tech leader.

Customers rely on Oracle Cloud Infrastructure (OCI) to power their business as they tackle some of the world’s biggest challenges. We’re looking for a Senior Technical Operations Engineer to support OCI’s sovereign realms in the EU. Join a team of dynamic, hands-on operations engineers and make your mark on the future of technology.

Responsibilities

What you’ll do:

• Support OCI’s sovereign realms as part of a dynamic team with a broad knowledge of how Oracle’s cloud platform works.
• Partner with customer support, service owners, and engineering teams around the globe to ensure high-quality service for customers across the EU.
• Note: This role is not a Monday to Friday core hours role – it will involve working a 24/7 shift rotation, including nights, weekends, and public holidays.
• Act as an internal point of contact for one or more sovereign realm(s).
• Operate and perform maintenance for over 250 OCI services.
• Monitor auto-cut alerts and troubleshoot through the use of runbooks.
• Complete change requests to enable new functionality and maintain realm compliance.
• Ensure timely resolution of incidents, service requests, and change requests.
• Collaborate with global service and engineering teams.
• Apply and improve incident and problem management processes to resolve major incidents.
• Share knowledge and mentor other team members.
• Suggest and document process improvements.

We also use:

• Linux and Unix operating systems
• Docker, Kubernetes, and Terraform
• Scripting languages such as Shell, Perl, Python, Java, and Go

Qualifications

• Reside in Romania
• Technology related bachelor’s degree and/or equivalent work experience
• A desire to learn and keep up with modern technologies
• Knowledge of Linux and/or Unix operating systems
• Knowledge of cloud computing concepts
• Experience working in a mission-critical environment (Operations, Technical Support, NOC etc)
• Experience executing tasks under change management procedures
• Experience resolving auto-cut and manual alarms following runbooks
• A focus on customer satisfaction

Requirements

• This role is not a Monday to Friday core hours role. This will involve working a 24/7 shift rotation, including nights, weekends, and public holidays.
• The role involves working 5 days a week (40 hours), including one weekend day per shift.
• You will be assigned to a shift rotas of either (1) Sunday to Thursday or (2) Tuesday to Saturday.
• There are three rotating shifts – early, late, and night.
• On-call or overtime is not expected in this role, but you may be required to have overtime duties occasionally, based on business needs.

Benefits

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique