[Hiring] Systems Technician @Integris

Role Description

The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal.

The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs.

This position could participate in an on-call rotation supporting critical systems and operations outside normal business hours, including evenings, weekends, and holidays. Participation, availability during assigned periods, and timely response to urgent incidents are essential functions of the role.

This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and escalate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations.

Qualifications

• Associate degree in Computer Science, Information Technology, or related field preferred (or equivalent experience).
• Valid driver’s license.
• Entry-level certifications are preferred, including but not limited to:
  • CompTIA Network+
  • Microsoft Fundamentals certifications
  • Google IT Support Professional Certificate
  • CompTIA A+

Requirements

• 1-3 years of experience in technical support, help desk, desktop support, call center technical support, field support, or related IT support roles.
• Experience supporting Microsoft operating systems, Microsoft 365 applications, basic networking issues, and end-user technology.
• Experience delivering customer-facing support with a strong focus on professionalism, communication, and service quality.
• Experience working within a Managed Services Provider (MSP), consulting, or multi-client IT support environment is preferred.

Benefits

• Medical, Dental, and Vision Insurance
• 401K Retirement Plan
• Minimum 4 Weeks of Paid Time Off (PTO)
• Birthday PTO
• Paid Holidays
• Paid Time Off for Volunteering
• Short-Term and Long-Term Disability Insurance
• Life Insurance
• Supplemental Insurance
• Employee Assistance Program