[Hiring] Systems Support Specialist II @Toshiba Business

Role Description

Join Toshiba America Business Solutions as a Systems Support Specialist II in Rochester, NY. Responsible for client systems support (remote) troubleshooting and an array of routine technical problems related to networks, connectivity, systems, and applications.

• Troubleshoot and resolve systems support problems remotely (networks, interface, connectivity, and applications related).
• Gather call information to identify root cause analysis of the problem.
• Work with customers to resolve technical issues.
• Advise customers on possible solutions as required.
• Escalate problems that are not resolved according to department escalation process.
• May be required to visit customer site occasionally.
• May provide support and training to customers in loading drivers, adding workstations, software applications, and other instructional use information.
• Stay abreast of current technology through reading, formal training, webinars, and research.
• Complete required Company training as assigned.
• Prepare and submit all required paperwork in an accurate and timely manner.
• Perform other related duties as assigned.

Qualifications

• High School Diploma or GED.
• Minimum of 3 years of related experience in IT support, networking systems, connectivity, and related software.
• Knowledgeable in hardware and software industry.
• Comfortable with installation and upgrades to network systems/equipment.
• Demonstrated knowledge of MS Office Suite Software and internet software.
• Ability to analyze and interpret technical procedures and troubleshoot customer issues.
• Must be customer service oriented.
• Valid Driver’s License and ability to travel to sites periodically.

Requirements

• Hourly range $21.00 to $23.00 depending on experience.
• Monthly bonus based on performance.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan with match and company provided life insurance.
• Employee Assistance Programs, pre-tax spending accounts, pet insurance, and employee discounts.
• Generous paid holidays, vacation & sick/personal business/volunteer days.
• Opportunities for career growth within a global technology organization.