[Hiring] Systems Administrator @FirstEnergy

Role Description

This role serves as a key administrator and technical resource for FirstEnergy's messaging ecosystem, including:

• Exchange Online
• Exchange SE
• Cisco Email Gateway
• Proofpoint Email Fraud Defense
• xMatters
• Kofax communication platforms

The position partners closely with Cyber Security, Compliance, Legal, Human Resources, and business stakeholders to ensure communications platforms remain secure, reliable, and aligned with business objectives.

Key Responsibilities

• Administer and support enterprise messaging and communications platforms.
• Manage email services, mail flow, mailbox administration, distribution groups, shared mailboxes, platform availability, and system performance.
• Administer and enhance email security controls, including threat protection and compliance-related configurations.
• Support automated communications, notifications, and enterprise email campaigns.
• Perform system administration activities including upgrades, patching, and incident resolution.
• Partner with various business units to support messaging, governance, retention, and communication requirements.
• Develop and maintain PowerShell automation, operational documentation, and reporting materials.
• Manage M365 license allocations, configuration, and reporting.
• Participate in incident, request, change management, and on-call support processes.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field; equivalent experience considered.
• Familiarity with Microsoft Exchange, Microsoft 365, or email administration.
• Basic PowerShell scripting and automation skills.
• Strong troubleshooting, analytical, and customer service skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Ability to work independently in a remote environment.

Requirements

• System Administrator II: Minimum 2-4 years of IT experience supporting enterprise applications.
• System Administrator III: 4-7 years of relevant IT experience with enterprise messaging.
• Intermediate experience administering Exchange Online and enterprise messaging platforms.
• Intermediate PowerShell scripting and automation experience.
• Ability to independently manage production systems and lead technical initiatives.
• System Administrator IV: 7+ years of relevant IT experience with enterprise messaging.
• Advanced Exchange Online administration and PowerShell automation experience.
• Experience leading major platform upgrades or migrations.
• Demonstrated technical leadership and continuous improvement experience.

Benefits

• Competitive pay plus incentive compensation.
• Company-sponsored pension plan.
• 401(k) savings plan with matching employer contribution.
• Choice of medical, prescription drug, dental, vision, and life insurance programs.
• Skills development training with tuition reimbursement.