[Hiring] Systems Administrator @9e26f425-d064-4c19-9e7b-cc8236837a7c

Role Description

nou Systems is seeking a Tier 2 IT Systems Support Specialist to join a small, hands-on IT team supporting five offices, remote employees, and a classified lab environment. This role sits between the help desk and our senior engineers: you will own escalated support issues, administer Linux systems, and help our engineering staff with the tools and environments they use to build software.

This is a good fit for someone who already has solid help desk experience, is comfortable on the Linux command line, and wants to keep growing into systems administration and DevOps-style work. We value curiosity and a willingness to learn as much as a long list of certifications.

Responsibilities

• Tier 2 Support
  • Serve as the escalation point for help desk tickets in ServiceNow; troubleshoot and resolve complex hardware, software, network, and account issues.
  • Support Windows and Linux endpoints, Dell Latitude and Precision hardware, and peripherals.
  • Assist with user onboarding and offboarding, including account provisioning, imaging, and device setup.
  • Troubleshoot identity and access issues across Active Directory, Entra ID, and Okta MFA.
  • Support Microsoft 365 (GCC High) services including Exchange Online, Teams, and Teams Phone.
  • Write and maintain knowledge base articles and procedures; mentor Tier 1 staff.
• Linux Systems Administration
  • Install, configure, patch, and maintain Linux servers and workstations (RHEL/Alma and Ubuntu).
  • Manage users, permissions, packages, services, storage, and logs.
  • Write Bash (and ideally Python) scripts to automate routine tasks.
  • Support Linux virtual machines in VMware vSphere and AWS GovCloud.
  • Apply security hardening and compliance baselines (e.g., STIGs, CIS) in coordination with IT Security.
• Developer and Engineering Support
  • Support engineers' development environments, toolchains, and licensed software.
  • Assist with administration of GitLab, including user access, runners, and CI/CD pipeline troubleshooting.
  • Help build and support containerized workloads (Docker) and related build workflows.
  • Troubleshoot certificate, proxy, and network issues that affect developer tools.
• Classified and Compliance Support
  • Support systems in a classified lab (Open Storage Area) in accordance with security procedures.
  • Follow change management, asset tracking, and documentation requirements.
  • Support CMMC / NIST SP 800-171 compliance activities alongside IT and InfoSec.

Qualifications

• 3+ years of IT support experience, including at least 1 year in a Tier 2 or escalation role.
• Must possess an active Secret security clearance or be able to obtain one.
• Must possess a current CompTIA Security+ certification or be able to obtain it within the first 12 months of employment.
• Must be a U.S. citizen to be eligible for this position.

Preferred Qualifications

• Scripting experience in Bash, Python, or PowerShell.
• Familiarity with Git and GitLab (or similar) and basic CI/CD concepts.
• Experience with Docker or other container tools.
• Exposure to VMware vSphere and/or AWS (GovCloud a plus).
• Experience with endpoint management tools (ManageEngine Endpoint Central, Intune) or EDR (CrowdStrike).
• Experience in a DoD, defense contractor, or regulated environment (CMMC, NIST 800-171, DFARS).
• Certifications such as CompTIA Linux+, Security+, Network+, RHCSA, or equivalent (Security+ preferred for DoD 8140 alignment).

Benefits

• Competitive Wages*
• Medical, Rx, Dental & Vision Insurance
• Medical plan with Health Savings Account eligibility
• Company-funded Life, Short-Term & Long-Term Disability Insurance
• Personal Time Off, Vacation, and Paid Holidays
• 401(k) Retirement Plan
• Employee Stock Ownership Plan (ESOP)
• Flexible Spending Accounts
• Norton LifeLock
• Tuition Reimbursement
• Personal Development, Technical Learning Opportunities, & Lunch-n-Learns
• Corporate Sponsored Events & Community Outreach

Company Description

Since its founding in 2012, nou Systems has built a reputation for excellence in innovative engineering, prototype development, and technical and professional services in multiple markets, including missile defense, cybersecurity, test range modernization, and space control. Our diverse and highly skilled team delivers state-of-the-art products from concepts and prototypes to fully developed and integrated solutions.

We offer significant advancement and personal career development opportunities within our dynamic high-tech company. Our culture is firmly established in treating our employees like family.