[Hiring] Systems Administrator @Integris

Role Description

The Systems Administrator (SA) is responsible for providing advanced support for desktop, server, and network infrastructure. The SA is also responsible for established configuration, and maintenance of a variety of systems, environments, clients, and end-users. The SA serves as the first escalation point for Support Technicians to resolve complex issues and may execute their responsibilities from the service desk or the field.

Job Responsibilities

• Initial contact for inbound phone and chat support requests.
• Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients.
• Acts as the first line of escalation for Support Technicians.
• Provide onsite support for Managed Services clients.
• Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency.
• Provide intermediate technical support and guidance to end-users and assist in resolving technical issues.
• Document system configurations, procedures, and troubleshooting steps.

Qualifications

• Associate degree in computer science or similar field -OR- 2 years of IT experience preferred.
• Network+ Certification or Azure Administrator Associate AZ-104 or equivalent on-the-job experience.
• Strong infrastructure and troubleshooting skills.
• Valid driver’s license.

Benefits

• Medical, Dental, and Vision Insurance.
• 401K Retirement Plan.
• Minimum 4 Weeks of Paid Time Off (PTO).
• Birthday PTO.
• Paid Holidays.
• Paid Time Off for Volunteering.
• Short-Term and Long-Term Disability Insurance.
• Life Insurance.
• Supplemental Insurance.
• Employee Assistance Program.