[Hiring] System Specialist @TriHealth

Role Description

Join TriHealth as a System Specialist – Patient Access! System Specialists play a critical role in strengthening our Patient Access operations by ensuring Epic functions smoothly, accurately, and efficiently. In this position, you’ll apply your technical expertise to programming, testing, documentation, and analysis across multiple Epic modules, directly supporting frontline teams and collaborating closely with Revenue Cycle leadership and IS.

Your work helps drive system reliability, improve workflows, and enhance patient experience across the organization. This role is ideal for someone who thrives in a fast-paced, highly analytical environment and enjoys solving complex system issues with precision and independence.

• Lead technical initiatives
• Develop project plans
• Provide training and guidance to team members
• Proactively identify solutions that keep our systems performing at their best

At TriHealth, your expertise not only supports our mission of delivering exceptional care - it helps shape the future of our digital operations. Apply today and grow your career with a team that truly values you.

Qualifications

• Bachelor's Degree in Information Systems (Required)
• Equivalent experience accepted in lieu of degree (Preferred)
• Excellent communication and customer service skills
• Comprehensive knowledge of scheduling processes and Epic

Requirements

• Performs technical systems programming, testing, documentation, reporting and analysis in Epic modules
• Develop project plans to accommodate departmental needs and guidelines
• Prioritizes projects, distributes and completes requests timely and accurately
• Ability to function at a high level of productivity with minimal supervision
• Exhibit critical thinking/resolution skills, has broad based functionality and is proactive in all aspects of this position
• Works in collaboration with IS Senior Applications Programmer to identify, test and resolve systems issues
• Responsible for accurate verification prior to moving 'fix' into Epic and/or merging medical records

Benefits

• Comprehensive benefits package including medical, dental, vision
• Paid time off
• Retirement plans
• Tuition reimbursement

Company Description

At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:

• Serve: ALWAYS welcome everyone, acknowledge when patients/guests are lost, and refrain from using cell phones in public spaces or patient care areas
• Excel: ALWAYS recognize and take personal responsibility for service breakdowns, offer patients and guests priority, and work on improving quality, safety, and service
• Respect: ALWAYS respect cultural and spiritual differences, honor individual preferences, and speak positively about team members
• Value: ALWAYS value the time of others, ensure the physical environment is clean and safe, and be a good steward of resources
• Engage: ALWAYS acknowledge wins and frequently thank team members for contributions