[Hiring] System Engineer Cisco PBX (VoSIP) @TekSynap

Role Description

• Operate and maintain Government-furnished telephone/telecommunications equipment, including VoIP, VoSIP, ACD, and TDM technologies.
• Implement preventive maintenance programs, monitor system performance, troubleshoot incidents, and collaborate with stakeholders to meet operational objectives.
• Develop and execute preventive maintenance programs to keep the voice infrastructure up to date with patches, upgrades, and security/compliance requirements.
• Continuously monitor voice systems' performance, report on performance, and take corrective actions.
• Respond to customer incident tickets promptly and restore systems and services to full operational capability.
• Maintain and update all as-built design and O&M manuals for equipment, ensuring compliance with government standards.
• Conduct periodic tests, inspections, and preventive maintenance for telecommunications systems.
• Ensure system and subsystem operation meets specified performance requirements.
• Develop and execute test plans for voice services, ensuring industry standards compliance.
• Proven experience in operating and maintaining VoIP and VoSIP systems.
• Experience with troubleshooting and resolving voice infrastructure incidents.
• Experience working with Cisco Unified Communications Manager (CUCM).

Qualifications

• 3+ years working with Cisco Unified Communications Manager (CUCM) or similar PBX systems.
• Cisco Certified Network Associate (CCNA) Collaboration.
• Cisco Certified Network Professional (CCNP) Collaboration.
• Must possess a Secret clearance.

Requirements

• Location: Remote.
• Type of environment: Remote.
• Noise level: Medium.
• Work schedule: Day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.
• Amount of Travel: 10-20%.

Benefits

• Competitive benefits package including health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time, and holidays.