[Hiring] Storage Engineer I @Nordic Healthcare Group (NHG)

Role Description

The Storage Engineer I responsibilities include completing work on major, complex projects with full competency. Key duties include:

• Coordinate with both technical and non-technical staff and vendors on the implementation of complex projects.
• Perform analysis, diagnosis, and resolution of complex problems on both physical and virtual infrastructure platforms.
• Recommend, implement, and document corrective solutions and preventative measures.
• Monitor performance metrics within the Data Protection and Storage environment such as disk I/O utilization, bandwidth utilization, processors, port utilization.
• Participate in evaluation and recommendation of new technology solutions.
• Provide support and guidance to IT for all Health System and affiliate entities.
• Document work in the form of policies, standards, and knowledge base articles.
• Ensure solutions are delivered in adherence to defined standards and policy.
• Actively work on technical projects and provide/receive guidance to/from team members as needed.
• Work both independently and with various teams across the Mercy Health enterprise.

Qualifications

• 2+ years of experience in Enterprise Storage Engineering.
• High understanding of Rubrik Backup/Recovery solution.
• Working knowledge of de-duplication and compression technologies.
• Working knowledge with VMWare VADP and VCB backup APIs.
• Working knowledge of EMC PowerMax storage systems.
• Working knowledge of Enterprise Dell PowerScale NAS solution.
• Working knowledge of Cisco MDX SAN fabric technologies.
• Working knowledge of NetApp Data ONTAP AFF storage systems.
• High understanding of virtualized data center architecture and components.
• Working knowledge of Unix/Linux Operating system.
• Experienced at SAN and NAS storage monitoring and health reporting.
• Strong understanding of server backup and recovery methodologies.
• Experience with enterprise-class Infrastructure environments.
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to author technical documents and create procedure manuals.
• Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities.
• Strong understanding of the organization’s goals and objectives.
• Ability to conduct research into current and future technologies.
• Highly self-motivated and directed, with keen attention to detail.
• Healthcare knowledge/background including data privacy practices and laws.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
• On-call availability 7/24 as part of a rotation schedule.

Requirements

• Provide training and mentoring on technologies to peers and colleagues.
• Engage with Vendors for tier 2 and tier 3 troubleshooting on issues identified with providing resolution and remediation.
• Evaluate, test, and perform impact analysis for software and firmware updates.
• Monitor and tune the system to achieve optimum performance levels in standalone and multi-tiered environments.
• Conduct system analysis, configuration management, and develop improvements for system performance, availability, and reliability.
• Provide in-depth diagnosis for storage and backup systems software/hardware failures and develop procedures for working tasks.
• Perform tasks related to the operation, servicing, troubleshooting, and administration of platform technologies:
• SAN Fabric components
• Fiber attached configurations
• Rubrik
• Data Retention and Archival Storage Reporting
• Virtual / Logical platforms management
• NAS file permissions
• SMB and NFS protocol configurations and administration
• Virtual / Logical platforms and partitioning
• Hardware break fix coordination management
• High Availability and Clustered configurations

Position Skills

• Demonstrate a deep understanding of the application of technology in the technical environment and its business return.
• Create clear transition plans to demonstrate to a client how they can achieve their long-term objectives in stages.
• Have the necessary communication and interpersonal skills to interact with clients at all levels.
• Keep up to date with technology as it develops and inform their clients of the potential impact.
• Take a conceptual solution and turn it into a working operational plan for the client.
• Act as the technical point of contact for clients and technical teams throughout the client life cycle for incident and request management.
• Be self-managing and capable of prioritizing workload based on client requirements.

Education and Experience

• College diploma or university degree in the field of computer science, telecommunications, information sciences, or related field and/or 2+ years equivalent work experience.

Company Description

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.