[Hiring] Sr. IT Support Analyst III @Radiology Partners

Role Description

Provide advanced IT support to end users through chat, troubleshooting hardware, software, network connectivity, and clinical applications that support radiology services.

• Diagnose, triage, and resolve technical issues across desktops, laptops, mobile devices, peripherals, and clinical IT systems, escalating high-priority incidents as needed.
• Support radiologists and clinical teams during planned and unplanned downtime, ensuring timely communication and continuity of operations.
• Manage incidents and service requests in ServiceNow, maintain accurate documentation, and contribute to knowledge base articles, troubleshooting guides, and process improvements.
• Serve as an escalation point during on-call periods, identify recurring issues, and collaborate with IT teams to improve support quality, efficiency, and reliability.

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or a related field preferred, or equivalent experience.
• Five or more years of experience in Healthcare Information Technology, including technical support for hardware, software, and networks.
• Experience with voice dictation systems such as PowerScribe or Fluency, and knowledge of HIS/RIS, PACS, and voice recognition systems.
• Understanding of radiology workflows, digital imaging modalities, DICOM functionality, and the installation, configuration, and troubleshooting of supported technology.
• Strong critical thinking, problem-solving, communication, and customer service skills, with the ability to support radiologists and clinical users professionally.

Benefits

• Competitive Benefits package - Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Flexible Remote Schedules
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

Company Description

Radiology Partners, through its affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, our mission is to transform radiology by innovating across clinical value, technology, service, and economics, while elevating the role of radiology and radiologists in healthcare.