[Hiring] SOC Analyst @Phoenix Software

Role Description

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and transform with cloud and hybrid infrastructures, data, AI, security, and collaboration tools.

We are seeking a SOC Analyst to work within our Security Operation Centre (SOC) environment as a first line responder to incidents triggered by security toolsets. This is a shift-based role which includes nights and weekends.

What will you be doing?

• Technical Support: Respond to technical support inquiries and manage individual ticket queues within the SOC, ensuring SLA’s are met and severity and status changes are appropriate.
• Threats: Execute proactive threat hunting in client’s environments and assist in the development of Threat Intelligence within the business.
• Documentation / Analysis: Provide in-depth analysis of security incidents as they occur, assist other analysts with the creation of new use cases, reporting, dashboard, and automation capabilities. Document all triggered incidents and metrics for SOC management analysis.

Qualifications

• Infrastructure and network background.
• Necessary security qualifications to respond and assist in the remediation of security incidents.
• Experience with SIEM tools, preferably Microsoft Sentinel.
• Experience & qualifications in Microsoft Azure.
• Experience working with an ITSM.
• Excellent oral and written communication skills.
• Flexibility to work shift patterns.

Requirements

• Must have lived in the UK continuously for at least 5 years.
• No criminal record to achieve the necessary security clearance for this role.

Benefits

• Comprehensive benefits package (details available on request).

Company Description

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do.

We do this by providing the encouragement, support, and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here.