[Hiring] SharePoint Online Support Engineer @RTX

Role Description

The following position is to join our RTX Enterprise Services team in Santa Isabel, Puerto Rico:

• Troubleshoot and resolve issues related to SharePoint Online, OneDrive, Power Apps, Power Automate, and Copilot.
• Provide technical guidance and assistance to users, and create or update support documentation, including how-to guides and knowledge base articles.
• Host office hours and knowledge-sharing sessions to provide advanced troubleshooting assistance, promote best practices, and support user adoption.
• Monitor SharePoint Online, OneDrive, and Copilot ticket queues and respond to incidents and service requests in a timely manner.
• Manage ServiceNow incidents, escalations, and knowledge base articles, and serve as a lead technical SME for Tier 3+ issues.
• Coordinate with Digital Technology teams, including Architecture, Network, and Identity, to troubleshoot complex issues and recommend solutions.
• Build, configure, customize, troubleshoot, and maintain SharePoint Online sites, Power Apps, and Power Automate flows.
• Work with Microsoft Support to investigate and resolve escalated issues, including service degradation and product-related incidents.
• Participate in rotational on-call support and scheduled weekend coverage, including Saturdays and Sundays, to support critical incidents and maintain service availability.

Qualifications

• University Degree or equivalent experience and minimum 2 years prior relevant experience, or an Advanced Degree in a related field and minimum 1 year experience.
• Experience troubleshooting and supporting SharePoint Online and OneDrive in an enterprise environment.
• Experience building, configuring, troubleshooting, and maintaining Power Apps and Power Automate flows.
• Experience working with Microsoft Teams.
• Experience with Microsoft Entra ID (Azure), including identity and access troubleshooting.

Requirements

• Familiarity with AIP (Azure Information Protection), Purview, file labeling, DLP, and encryption.
• Microsoft GCC High experience.
• Client-side development: JavaScript, HTML, CSS, and frameworks like React or SPFx.
• Experience with Microsoft Copilot and ServiceNow.
• PowerShell scripting experience.
• ShareGate migration experience.
• Experience working with M365 architecture and administration.

Benefits

• Robust total rewards package with compensation.
• Healthcare, wellness, retirement, and work/life benefits.
• Career development and recognition programs.
• Parental (including paternal) leave.
• Flexible work schedules.
• Achievement awards.
• Educational assistance.
• Child/adult backup care.

Company Description

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.