[Hiring] ServiceNow Support, Mid-Level @DMI

Role Description

DMI, LLC is seeking a ServiceNow Support to join us.

• Provides day-to-day platform support/configuration for TSA ServiceNow ITSM/ITOM.
• Supports enhancements, testing, documentation, and O&M handoff.

Qualifications

• 3-5 years supporting ServiceNow or similar ITSM tools; incident/request, change/release, CMDB support concepts.
• Strong runbooks/SOP/test evidence habits; mandatory skills include ServiceNow and ITSM.
• Must possess or be eligible to obtain and complete a Public Trust background investigation and/or a Public Trust clearance.
• Must be a U.S. Citizen.

Requirements

• None required for this position.

Benefits

• Convenience/Concierge: Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
• Development: Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
• Financial: Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
• Recognition: Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
• Wellness: Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health.