[Hiring] ServiceNow ITSM Certified Architect @FIRSTNET GLOBAL LLC

Role Description

We are seeking a Certified ITSM Architect to design and implement scalable IT Service Management solutions. The role involves aligning ITSM with ITOM, observability, SDLC, and testing processes while driving continuous service improvement.

• Define and implement ITSM architecture and strategy
• Integrate ITSM with ITOM, observability, and SDLC processes
• Provide recommendations for user feedback collection and service enhancements
• Collaborate with cross-functional teams to improve service delivery
• Ensure best practices, governance, and compliance across ITSM processes

Qualifications

• ITSM Certification (mandatory)
• Strong experience in ITSM tools (e.g., ServiceNow)
• Knowledge of ITOM, observability, and CI/CD practices
• Experience in stakeholder management and solution design

Requirements

• 12+ years of experience
• Any visa status except OPT and GC
• ITSM Certification Mandatory

Benefits

• Company parties
• Competitive salary
• Opportunity for advancement