[Hiring] ServiceNow Administrator @Datavail

Role Description

Design, implement, and maintain core ServiceNow platform capabilities, including:

• CMDB
• Discovery
• AI Assist
• Knowledge Management
• Other platform features

Administer and maintain the ServiceNow SaaS platform, including:

• Instance cloning
• Backup and recovery
• Upgrades
• Patching
• Troubleshooting performance degradation or service disruptions

Configure, support, and maintain:

• MID Servers
• Discovery
• Service Mapping
• Enterprise integrations

Collaborate with development teams and provide hands-on development support when required.

Manage users, groups, roles, ACLs, and overall platform security and governance.

Monitor platform performance, perform system health checks, and proactively identify opportunities for optimization.

Troubleshoot and resolve platform-related incidents, service disruptions, and business process issues.

Drive platform standardization, governance, and best practices to improve operational efficiency and data quality.

Qualifications

• Strong expertise in ServiceNow platform administration and architecture.
• Hands-on experience implementing and supporting ServiceNow modules such as ITSM, ITOM, CMDB, Service Catalog, Knowledge Management, Change Management, Discovery, and Service Mapping.
• Strong knowledge and experience enabling and supporting AI capabilities within the ServiceNow platform, including AI Assist, Predictive Intelligence, and Virtual Agent.
• Strong understanding of certificate management, knowledge management, and workflow automation processes that improve platform reliability, security, and data accuracy.
• Experience managing integrations, MID Servers, Discovery schedules, and platform health monitoring.
• Strong understanding of ServiceNow licensing models, governance practices, invoice validation, compliance reviews, and true-up activities.
• Experience with platform housekeeping activities, including data archiving, retention policies, table maintenance, data cleanup, and performance optimization.
• Strong knowledge of instance cloning, backup and recovery procedures, upgrade planning, and platform lifecycle management.

Company Description

Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,000 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.

The Enterprise Applications Cloud ERP practice specializes in Oracle technology and supports our client’s full-life cycle needs for both on-prem and cloud products. The practice itself is 100+ FTEs strong located in the US, Colombia, and India and is the fastest growing practice in Datavail.

The right person will exemplify Datavail’s core values (Desire to service, Low Ego, Hard Work). So if you are looking for a company that loves its clients just as much as we love our team, then this is the right place for you.