[Hiring] Citrix L3 Engineer @Rackspace Technology

Role Description

We are seeking an experienced Citrix L3 Engineer with strong expertise in Citrix Virtual Apps & Desktops (DAAS), Citrix ADC (NetScaler), and AWS Cloud. The ideal candidate will be responsible for L3 support, administration, troubleshooting, optimization, and implementation of Citrix infrastructure hosted on AWS. The role requires deep technical knowledge, incident management skills, and experience in cloud-based VDI environments.

• Provide L3 support for Citrix Virtual Apps and Desktops (DAAS) environments.
• Manage and support Citrix Cloud Connectors, StoreFront, Studio, and License Servers.
• Administer Citrix ADC (NetScaler) including Gateway, Load Balancing, SSL, and Authentication policies.
• Troubleshoot complex Citrix issues related to user access, application delivery, profile management, and performance.
• Perform root cause analysis (RCA) for critical incidents and implement preventive measures.
• Manage Citrix upgrades, patching, migrations, and capacity planning.

Qualifications

• Strong expertise in Citrix Virtual Apps & Desktops (DAAS).
• Experience with Citrix ADC (NetScaler).
• Proficient in AWS Cloud services.

Requirements

• Support Citrix workloads hosted on AWS.
• Manage AWS services including:
• EC2
• VPC
• IAM
• Route 53
• Auto Scaling
• ELB/ALB
• CloudWatch
• EBS
• S3
• Configure and troubleshoot hybrid cloud connectivity between on-premises and AWS environments.
• Optimize cloud resources for performance, availability, and cost efficiency.

Benefits

• Administer Windows Server environments.
• Support Active Directory, Group Policies (GPO), DNS, DHCP, and Certificate Services.
• Manage FSLogix, Citrix Profile Management (UPM), and user profiles.
• Monitor infrastructure health and availability using enterprise monitoring tools.
• Develop and maintain operational documentation, runbooks, and SOPs.