[Hiring] Service Desk/Support System Administrator @Playson

Role Description

We are expanding the internal IT function and hiring Service Desk/Support System Administrators. The role focuses on employee IT support, access management, and internal infrastructure operations.

Key Responsibilities

• Provide IT support to employees (remote and on-site)
• Manage user accounts, permissions, and system access
• Handle onboarding and offboarding from the IT side
• Prepare and configure employee workstations
• Manage IT equipment procurement, delivery, and inventory
• Troubleshoot hardware, software, and system issues
• Maintain IT documentation and asset records
• Support internal tools (Google Workspace, Atlassian, GitHub)
• Assist with cloud access management (AWS / GCP / Azure basics)
• Participate in IT infrastructure and security improvements

Qualifications

• 3+ years in IT support / Service Desk / system administration
• Experience with access management, onboarding, equipment provisioning
• Experience supporting macOS and Windows
• Understanding of network basics (DNS, DHCP, VPN, TCP/IP)
• Experience with ticketing systems
• Basic understanding of cloud platforms (AWS / Azure / GCP)
• Basic understanding of GitHub access management
• Experience maintaining documentation
• Ukrainian required, basic English

Requirements

• Experience with MDM solutions (nice to have)
• Experience with VPN or LDAP (nice to have)
• Administration experience in Atlassian, GitHub, AWS (nice to have)
• Interest or experience in security topics (Zero Trust, access control, endpoint security) (nice to have)

Benefits

• Competitive Salary
• Quarterly Bonuses
• Unlimited Paid Time Off
• Unlimited Paid Sick Leave
• Remote & Flexible Working
• Private Medical Insurance
• Financial Support for Life Events
• Professional Development Budget
• International Exposure
• Regular Company Events
• *Benefits may vary depending on location and contractual agreement

Recruiting Process

• HR Interview
• Technical Interview
• Final Interview

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