[Hiring] Server Tech Services Engineer @Akamai

Role Description

As a Server Tech Services Engineer, you will work on troubleshooting hardware and network issues on Akamai servers across APJ. This infrastructure delivers Akamai's Content Distribution Network as well as our Internet Security products.

• Diagnosing hardware and network issues remotely
• Facilitating server repairs working with ISP and Field Engineers to fix those issues
• Coordinating return of Akamai equipment back to the warehouse/vendors
• Working with the hardware engineering team to identify and resolve different types of hardware issues occurring after the equipment are deployed
• Monitoring hardware failure patterns and proactively reporting to Hardware Engineering and vendors
• Managing Akamai's hardware assets

Qualifications

• Bachelor's Degree (or equivalent) in technology or related field or relevant Professional Experience
• 1+ years of hands-on network and server hardware experience in fault diagnosis
• Basic knowledge of server hardware technologies such as types of hard drives, RAMs, motherboards and RAID
• Basic knowledge of layer 1 and 2 troubleshooting skills, OSI Model and Unix/Linux command-line interface (CLI)
• Exposure to Data center technologies and infrastructure
• Ability to maintain good working relationships with internal and external stakeholders, third party service providers and vendors
• Exceptional analytical skills, with the ability to systematically gather relevant information and use that information to troubleshoot and resolve issues
• Ability to occasionally work in non-office hours

Benefits

• Support for health, well-being, finances, and life beyond work
• FlexBase adapts to your job's needs
• Commitment to providing employees with an exceptional workplace experience
• Trust in employees to work in ways that suit them best: at home, in an office, or a combination of both