[Hiring] Server Engineer I @CNX

Role Description

The Server Engineer is responsible for the build, implementation, support, maintenance, optimisation and troubleshooting of a complex and rapidly evolving enterprise infrastructure environment. While primarily focused on supporting the SA and UK estate, the role forms an integral part of the wider EMEA infrastructure team supporting 2,000+ servers.

• Provide technical support and lead complex incident resolution.
• Contribute to infrastructure design and implementation.
• Provide technical expertise across a range of server, virtualisation, storage, backup and infrastructure technologies.
• Act as a technical escalation point for complex server and infrastructure issues.
• Investigate system and platform failures and perform root-cause analysis.
• Implement corrective actions and work with internal teams and technology vendors.
• Responsible for installation, configuration, patching, upgrading, maintenance and lifecycle management of operating systems and associated enterprise applications.
• Support and contribute to infrastructure projects and new implementations.
• Identify opportunities for automation, standardisation and continuous improvement.
• Maintain accurate technical documentation, operating procedures, knowledge articles and infrastructure standards.
• Collaborate closely with other infrastructure teams, technical specialists, software and hardware vendors.
• Provide technical guidance and mentoring to other engineers.
• Participate in major incident, problem management, disaster recovery and business continuity activities.
• Participate in an on-call and out-of-hours support rota.

Qualifications

• Extensive hands-on experience supporting enterprise server environments.
• Experience with remote datacentres and critical business platforms.
• Ability to independently research, analyse and resolve complex technical issues.

Requirements

• Manage and maintain enterprise server infrastructure, including physical and virtual servers.
• Provide technical support and act as an escalation point for complex incidents.
• Lead the investigation and resolution of complex technical issues.
• Perform root-cause analysis and ensure agreed actions are implemented.
• Identify infrastructure risks and recommend appropriate remediation.
• Plan and implement infrastructure upgrades and lifecycle replacements.
• Support the development and implementation of infrastructure standards.

Benefits

• Flexible working hours including evenings, weekends, and non-business hours.

Company Description

General company description goes here.