[Hiring] Senior UC Platforms Engineer @Collyde

Role Description

We are seeking a Senior UC Platforms Engineer with strong hands-on experience supporting Cisco telephony infrastructure and the server platforms that power enterprise unified communications environments. In this role, you will be responsible for the installation, maintenance, optimization, and lifecycle management of Cisco Unified Communications infrastructure, including:

• Cisco Unified Communications Manager (CUCM)
• Cisco Unity Connection
• Cisco UCS
• VMware-based telephony environments

The ideal candidate brings a strong foundation in infrastructure engineering, virtualization, automation, and troubleshooting, along with the ability to support highly available telephony platforms and collaborate with cross-functional engineering teams.

Qualifications

• Strong hands-on experience installing and maintaining Cisco CUCM, Cisco Unity Connection, and IM & Presence servers.
• Proficiency with Cisco UCS hardware and VMware virtualization for telephony workloads.
• Experience managing Cisco UCS infrastructure through Cisco Intersight, including Intersight Managed Mode (IMM).
• Experience administering Linux-based appliance operating systems supporting Cisco UC applications.
• Solid understanding of telephony protocols, including SIP, H.323, MGCP, and SCCP.
• Experience with Cisco Unified Serviceability, RTMT, and Disaster Recovery System (DRS).
• Knowledge of clustering, redundancy, and failover design for highly available telephony platforms.
• Experience with storage, backup, and disaster recovery practices for application servers.
• Scripting or automation experience with Ansible, PowerShell, Python, or similar tools.
• Strong troubleshooting and root cause analysis skills.
• Excellent communication and collaboration skills across technical and non-technical stakeholders.

Requirements

• CCNP Collaboration or equivalent Cisco certification.
• VMware certification.
• Cisco Intersight or UCS certification.
• Familiarity with ITIL practices.

Company Description

Eligibility Requirements:

• U.S. citizenship is required for this position based on the applicable contract requirements.
• Applicants must be eligible to obtain a Public Trust determination.