[Hiring] Senior Systems Administrator @MetaMask

Role Description

MetaMask is building the infrastructure for a decentralised web. Our TechOps team keeps that infrastructure running — reliably, securely, and at scale. As a Senior Systems Administrator, you'll own the technical backbone that our engineers, product teams, and operations depend on every day.

You'll work across cloud and SaaS environments, driving improvements that raise the bar on system reliability and operational maturity. You'll be expected to bring judgment, initiative, and technical depth — and to operate with significant autonomy.

As a member of the TechOps team, you will drive the operational reliability of the technical ecosystems utilized by our global workforce. Beyond day-to-day administration, you will spearhead high-impact infrastructure initiatives that define our organizational maturity and technical trajectory. As the main IT point of contact for our employees, you will also assist with technical projects as we scale various teams.

What you'll do

• Ticket management and remote support
• Hardware and software support
• Networking
• Videoconferencing (both digital and physical)
• Onboarding and offboarding tasks for new hires and departing employees
• Procuring and shipping equipment to remote employees across the EU
• General technical assistance
• Execution of large-scale technical projects and company-wide technology initiatives
• Work as part of the team responsible for the administration, performance, and reliability of cloud infrastructure across multiple environments, including Okta, Google Workspace, Slack, Zoom and Atlassian
• Manage and evolve hybrid systems, ensuring seamless integration with cloud workloads
• Administer and optimise the SaaS and MDM tooling stack that supports a globally distributed workforce
• Lead incident response for critical systems, including root cause analysis and post-incident review
• Build and maintain automation to reduce manual overhead and improve system observability
• Define and enforce security and access control policies across platforms
• Partner with the Security teams to support compliance requirements
• Contribute to technical documentation and runbooks that raise team-wide operational standards

Qualifications

• 5+ years in systems administration or infrastructure engineering roles
• Strong working knowledge of cloud infrastructure environments
• Experience administering enterprise SaaS platforms and MDM solutions (e.g. Jumpcloud, Okta)
• Solid understanding of networking fundamentals, identity management, and access control
• Track record of operating autonomously and making sound technical decisions under pressure
• Clear communicator — able to translate technical complexity for non-technical stakeholders

Nice to have

• Experience in a web3, fintech, or high-growth tech environment
• Exposure to security frameworks or compliance programmes (SOC2, ISO 27001)
• Experience supporting globally distributed, fully remote teams
• Experience across at least two major cloud providers (AWS, GCP, Azure)

Salary Information

The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range.

US pay range (not including bonus, equity or other benefits): $138,745 — $202,336 USD

Company Description

In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3.

MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page.

MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI.

It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.